пропозиції роботи
Magdalena Gorzelak
Project Manager / IT department
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Podróże biznesowe
Hospitality Industry
JIRA
Online Travel
Project Management
Prowadzenie szkoleń
Zarządzanie projektem metodą Agile
Zarządzanie zespołem
Obsługa klienta
Planowanie projektów
prowadzenie szkoleń wewnętrznych
platforma zakupowa
Gościnność
prowadzenie projektów
Prowadzenie szkoleń, prezentacji
Youtrack
Planowanie i koordynowanie, delegowanie zadań, zarządzanie zespołem, organizacja pracy
Turystyka
1
Hotele
Języki
angielski
biegły
hiszpański
podstawowy
włoski
podstawowy
Doświadczenie zawodowe
Hotel Department Deputy Manager
• dealing with critical situations
• providing feedback and advocacy on customer pain-points to the team
• supporting team with all sorts of matters
• identifying potential partners whose offerings can enhance customer satisfaction
• meeting with the suppliers
• monitoring high quality customer services
• partnering with the sales team to ensure that new customers are onboarded successfully
• identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue
• contacting with hotels to load rates or to negotiate possible payment methods; cooperating with other departments
• assuming the general manager’s responsibilities during her absence
• providing feedback and advocacy on customer pain-points to the team
• supporting team with all sorts of matters
• identifying potential partners whose offerings can enhance customer satisfaction
• meeting with the suppliers
• monitoring high quality customer services
• partnering with the sales team to ensure that new customers are onboarded successfully
• identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue
• contacting with hotels to load rates or to negotiate possible payment methods; cooperating with other departments
• assuming the general manager’s responsibilities during her absence
Corporate Travel Consultant
• booking hotels, transfers and starting NOV'17 also flights, cars and insurance through GDS and non GDS channels
• handling enquiries over the telephone and in writing
• co-operation with the client in order to determine their needs and suggest suitable travel services
• seeking for the appropriate hotel options and offering the best deals in terms of given requirements;
• following company procedures, guidelines and customer service standards;
• work on multiple systems and applications;
• direct contact with hotels and suppliers;
• ensuring that all bookings are processed accurately;
• processing payments;
• dealing with any occurring travel problems, complaints and refunds;
• resolving customer inquiries and request and ensuring strong customer satisfaction
• working with internal teams to ensure prompt and accurate order processing and delivery
• handling enquiries over the telephone and in writing
• co-operation with the client in order to determine their needs and suggest suitable travel services
• seeking for the appropriate hotel options and offering the best deals in terms of given requirements;
• following company procedures, guidelines and customer service standards;
• work on multiple systems and applications;
• direct contact with hotels and suppliers;
• ensuring that all bookings are processed accurately;
• processing payments;
• dealing with any occurring travel problems, complaints and refunds;
• resolving customer inquiries and request and ensuring strong customer satisfaction
• working with internal teams to ensure prompt and accurate order processing and delivery
Hotel Manager
Centrum Konferencyjno - Hotelowe
• recruiting, training and monitoring of the staff
• planning work schedules for individuals and teams
• supervising the night-shift receptionists, front desk staff, restaurant team and housekeeping team
• setting and achieving sales and profit targets
• supervising maintenance, supplies, renovations and furnishings
• dealing with contractors and suppliers; carrying out inspections of property and services
• negotiating all supplier contracts
• filling in administrative records and relevant paperwork
• dealing with basic accounting duties
• planning work schedules for individuals and teams
• supervising the night-shift receptionists, front desk staff, restaurant team and housekeeping team
• setting and achieving sales and profit targets
• supervising maintenance, supplies, renovations and furnishings
• dealing with contractors and suppliers; carrying out inspections of property and services
• negotiating all supplier contracts
• filling in administrative records and relevant paperwork
• dealing with basic accounting duties
Reservation Agent
Centrum Konfernecyjno - Hotelowe "Alicja"
• meeting and greeting customers, welcoming guests at the front desk
• processing reservations by e-mail or telephone
• answering guests’ questions about a hotel’s amenities and providing information about local business or attractions
• dealing with customer complaints and comments
• addressing problems and troubleshooting
• managing guest expectations and requirements
• planning and organizing accommodation, catering and other hotel services
• planning and organizing meetings and conferences
• planning and organizing weddings, banquets and other parties
• ensuring that events and conferences run smoothly
• processing reservations by e-mail or telephone
• answering guests’ questions about a hotel’s amenities and providing information about local business or attractions
• dealing with customer complaints and comments
• addressing problems and troubleshooting
• managing guest expectations and requirements
• planning and organizing accommodation, catering and other hotel services
• planning and organizing meetings and conferences
• planning and organizing weddings, banquets and other parties
• ensuring that events and conferences run smoothly
Szkolenia i kursy
2014 Hotel Reservations Cryptic Mode Fundamentals Training
2017 PASSENGER FARES TRAINING FOR AGENTS - LEVEL 1
2017 RESERVATIONS FUNDAMENTALS TRAINING
2017 TICKETING FUNDAMENTALS TRAINING
2019 Microsoft MS Project
2019 Amadeus Cytric Travel & Expense
2017 PASSENGER FARES TRAINING FOR AGENTS - LEVEL 1
2017 RESERVATIONS FUNDAMENTALS TRAINING
2017 TICKETING FUNDAMENTALS TRAINING
2019 Microsoft MS Project
2019 Amadeus Cytric Travel & Expense
Edukacja
Project Management / Zarządzanie projektami, studia podyplomowe
Szkoła Główna Handlowa w Warszawie
Tustyka i rekreacja / Turystyka międzynarodowa, magisterskie
Wyższa Szkoła Turystyki i Języków Obcych w Warszawie
Turystyka i Rekreacja /Organizacja Usług Turystycznych, licencjackie
Wyższa Szkoła Turystyki i Języków Obcych w Warszawie
Technikum Hotelarskie, średnie
Zespół Szkół Nr 2 w Zalesiu Dolnym
Specjalizacje
Administracja biurowa
Stanowiska asystenckie
Hotelarstwo/Gastronomia/Turystyka
Hotelarstwo
Hotelarstwo/Gastronomia/Turystyka
Turystyka
Obsługa klienta
Turystyka/Hotelarstwo/Katering
Sprzedaż
Turystyka/Hotelarstwo/Katering
Zainteresowania
Podróże, Muzyka i kino, Dobra kuchnia, Gotowanie, Wino, Książki, Spływy kajakowe, Squash, Góry
Grupy
Baza Najlepsze Hotele w Polsce
Grupa kierowana dla sympatyków i właścicieli hoteli w Polsce i na świecie.
Tu możemy rozmawiać o hotelach a hotele mogą się reklamować!
Dobra literatura
Grupa otwarta dla wszystkich lubiących czytać dobre książki i uwielbiających spędzać czas przewracając strony
Gdzie na weekend?
Dysponując jedynie piątkowym wieczorem, sobotą i połową niedzieli - jak można ciekawie spędzić czas?
SMAKOWITY
Tak od lat se gotujemy :D Przyjmujemy TYLKO pełne profile, więc bez fotki nie wpuścimy !!!!!!! a co ? ;)
Hotelarskie ciekawostki
Informacje , ciekawostki, najnowsze newsy ze świata hotelarskiego. Najświeższe fakty, nowe otwarcia i coś na wesoło - humor hotelarski.
Podróże360
Podróże 360 stopni, czyli tu i tam, i dookoła świata - forum dla wszystkich, którzy nie mogą usiedzieć w jednym miejscu.
