Magdalena Dworak

- working in transition and transformation programmes for the ITO and BPO contracts
- responsible for managing proper implementation of the projects within the cross-functional service towers
- coordinating proper handover and gap bridging between negotiation and delivery teams
- identification of contractual and commercial gaps on the project
- managing customer expectations; setting up proper customer relationship

- assuring proper contractual start of the HP ITO contracts WW
- participating in service transition projects for the ITO delivery contracts responsible for contract implementation on the local level for 70+ countries WW)
- involvement in the accounts business controls on the ongoing basis
- responding to contract interpretation needs within the account
- drafting contract changes and negotiating them with the customer representatives
- managing contractual deliverables
- assisting the contract manager in resolving contract issues
- delivering contract training
- proactive identification of commercial gaps/interpretation issues/contractual risks
- preparing flow down terms for the contracts with HP vendors
- building relationship with the customer