Magdalena Chauhan

Manages the team of 12-15 junior and senior specialists responsible for various operational activities in order to provide workforce administration services to multiple EMEA Clients.

Client-facing role that manages 2 Teams (12 people) delivering Recruitment administration service to 2 clients (Petroleum business on UK market and Telecommunication company – EMEA region). Responsible for overseeing an offshore Team of 20 colleagues located in Noida, India.
Responsible for delivery of recruiting administration solutions to EMEA clients, focused on delivering and continuous improvement our clients'.
Streamlining recruitment process and creating efficiencies across the recruitment lifecycle.
Strong emphasis on reporting and metrics, including project analysis and financial data, accountable for overall service delivery and the management and development of colleagues within the team.
Key responsibilities are to maintain Service Levels, Key Performance Indicators, team performance, workload management, issue resolution and resource planning.

Resourcing and Exits processes expert working for EMEA client project as a senior member of the Tier 2 onshore team within three-tiered structure of service delivery, coordinating offshore offer management and onboarding processes as well as processing employees’ terminations.Main responsibilities and areas of expertise:

• Proved my versatile professional capabilities within the organization:
- Successful processes transitions from Krakow business/support center to Indian Teams.
• Extensive experience
- Implementation of formal process controls.
- Governance and measurable continuous improvement initiatives within a customer focused environment.

• Supervising offshore teams.
- Audits, trainings, replying to on-going queries, resolving complex issues, serving as the link between the production centre in India and the client.
• Knowledge management
- Maintaining and updating knowledge database.
- Managing local work instructions, preparing procedures.
- Creating and updating training materials.
- Coaching offshore team members.
- Sharing best practices.
• Handling escalations
- Researching, resolving and reporting to client after validation.
- Preparing proactive steps to provide uninterrupted client satisfaction.
• Playing key role
- Coordination of ad hoc and internal projects.
- Handling complex enquiries from client, responsible to solve and respond on behalf of organization.
• Quality audits
- The documents and SAP (designing control check points and defensive queries in the processes).
- Solutions, improvements, identifying process gaps, creating/amending work instructions
- Designing, testing and implementation of the new processes
• Providing trainings as a coach
- Trained offshore and onshore teams.
- Facilitator of Cross- culture training.
- Shared best practices within the organization.
- Identified the importance of purposes of trainings and coordination of testing prior to the implementation of new processes and technologies.
• Coordinated Testing (EUT, SRT and SP process optimization while in India)
• Controlling workload, analyzing data, identifying inconsistent/missing data and proposing solutions.
• Maintaining Client matrix
- Regular meeting with Process Leads, BP Recruiters and HR Advisors, BP employees.
- Cooperation with the Business Partners, Vendors.
- These meeting supports to resolve Sensitive Cases.
• On-time Reporting (daily, weekly, ad hoc),
- Follow-ups with Client representatives for taking feedbacks in terms of providing them best support in its class.
• Performance management
- Feedback collection.
- Individual profile maintenance for the offshore team members.
• Organization recognized my capabilities
- Short listed for providing International process transition.
- Being positive and consistently over exceeding expectations of the organization

Resourcing and Exits processes Specialist and Subject Matter Expert working in BP Project Team. Member of the Tier 2 onshore team within three-tiered structure of service delivery, coordinating offshore offer management and onboarding processes as well as processing employees’ terminations.

Scope of work within the domain and main responsibilities:
• offer management and onboarding candidates,
• coordination of pre-employment checks (medical checks, vetting checks and right to work verification),
• employee records/data management, life events, employment events, organizational structure changes,
• handling International Mobility cases,
• processing termination of employees,
• reporting (daily, weekly, ad hoc),
• cooperation with the Offshore Team (Knowledge Support) ,
• contact with the Client (Process Leads, BP Recruiters and HR Advisors, BP employees), “Sensitive Cases” handling,
• cooperation with the Process Owner, Business Partners, Vendors ,
• handling and resolving escalations,
• coordination of the Process Improvement Projects,
• trainings for the Other Domains and the Offshore Teams (example SAP and Siebel use),
• knowledge management (Standard Operational Procedures (LWI) update,
• defining process gaps,
• designing and implementation of new processes,
• supporting offshore teams in daily operational work,
• coordinating EUT, SRT and SP during process optimizations,
• providing trainings to the offshore teams (visited Noida and Mumbai Teams in 2009 and 2010 for the purposes of trainings and coordination of testings prior to the implementation of new processes and technologies),
• performance management services including planning and evaluation support, feedback collection, and individual profile maintenance for the offshore team members,
• conducting Quality Audits for the Offshore Team and designing control check points in the processes,
• coordination of internal team projects,
• coordination of the new joiners schedules and trainings.

Resourcing processes Specialist and Subject Matter Expert working in BP Project Team. Member of the Tier 2 onshore team within three-tiered structure of service delivery, coordinating offshore offer management and onboarding processes.

Worked as a Resource Consultant for a British company one of the pioneers in Recruitment Process Otsourcing for global companies on the market. Recruited IT Specialists on behalf of one of the clients - Computer Sciences Corporation UK.

Scope of work within the team and my responsibilities:
• providing end-to-end recruitment process,
• defining role requirements with the hiring managers,
• sourcing candidates using standard and innovative sourcing channels and strategies,
• building talent pools of passive and active candidates,
• screening and qualifying candidates, shortlisting,
• phone interviewing candidates (behavioral, competency based questions),
• generating and maintaining direct candidates pipeline,
• maintaining databases and reports in a timely and accurate manner,
• arranging telephone and face to face interviews,
• making offers to the successful candidates, managing the offer and onboarding process,
• coordination of the onboarding process,
• building collaborative relationship with recruiters based in the AMS UK offices,
• liaising with CSC’ and AMS’ managers to implement and deliver the service to the Clients,
ensuring that targets are met or exceeded,
• liaising with third parties both to AMS and CSC,
• working to defined processes, ensuring best practice at all times,
• developing and maintaining market knowledge,
• mentoring and coaching junior members of team and managing interns.