пропозиції роботи
Magdalena Buszta
SP&P West & German District Team Leader
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Języki
angielski
biegły
flamandzki
biegły
niderlandzki
biegły
niemiecki
biegły
Doświadczenie zawodowe
Customer Centre Support Team Lead
UNIT 4 Polska
SP&P West & German District Team Leader
- Management of team of sales planning and performance specialists (12 people) for countries such as: Germany, Benelux, France, Spain, Portugal, Italy and Switzerland
- Preparing daily workloads for staff & coordinating the daily allocation of work,
- Coaching, mentoring, and training of SP&P employees,
- Dealing with and resolving problems and issues which arise,
- Recruiting of new staff,
- Providing prompt and accurate information on individual performance.
- Preparing daily workloads for staff & coordinating the daily allocation of work,
- Coaching, mentoring, and training of SP&P employees,
- Dealing with and resolving problems and issues which arise,
- Recruiting of new staff,
- Providing prompt and accurate information on individual performance.
Sales Planning and Performance Specialist with Dutch
- Customer portfolio maintenance
- Sales Plan construction and implementation
- Sales revenue analysis
- Sales resources compensations (Calculations and communication) (± 50 people)
- Sales Plan construction and implementation
- Sales revenue analysis
- Sales resources compensations (Calculations and communication) (± 50 people)
‘Internal Improvements Project’ (Insurance Project) - Co-worker
- Preparation of the daily, weekly and monthly reports for French and Belgian team
- Preparation of the weekly and monthly KPI reports for French and Belgian team
- Audit of Flemish calls
- The modernization of the systems by proposing amendments
- Claims and Complaints handling
- Backup for the Team leader
- Preparation of the weekly and monthly KPI reports for French and Belgian team
- Audit of Flemish calls
- The modernization of the systems by proposing amendments
- Claims and Complaints handling
- Backup for the Team leader
Financial Services Analyst (Insurance Project)
- Preparing the daily, weekly and monthly reports (Belgian team)
- Advanced edition of customer data
- Translation of the documents from Polish into Flemish
- Training of new employees
- Advanced edition of customer data
- Translation of the documents from Polish into Flemish
- Training of new employees
Customer Service Representative with Flemish (Insurance project)
- Customer care of the Flemish speaking clients
- Preparing Process maps and Desktop Procedures for processes during the implementation phase
- Participation on Webex trainings
- Registration of insurance contracts in Graphtalk AIA and all incoming queries in SysAid
- Preparing Process maps and Desktop Procedures for processes during the implementation phase
- Participation on Webex trainings
- Registration of insurance contracts in Graphtalk AIA and all incoming queries in SysAid
przełożony
wystawiono
Pani Magdalena Buszta jest osobą, która nie tylko sumiennie wykonuje swoje obowiązki, ale także zawsze znajdzie czas na pomoc innym.
Pełna energii i nowych pomysłów doskonale spełnia się w swojej roli Ma wybitne umiejętności organizacyjne, jest osoba kompetentną, która z zaangażowaniem podchodzi do swoich obowiązków.
Swoim poztywnym nastawieniem oraz czasem, który porafi zawsze wygospodarować dla innych, jest prawdziwym 'Team Playerem'.
Pełna energii i nowych pomysłów doskonale spełnia się w swojej roli Ma wybitne umiejętności organizacyjne, jest osoba kompetentną, która z zaangażowaniem podchodzi do swoich obowiązków.
Swoim poztywnym nastawieniem oraz czasem, który porafi zawsze wygospodarować dla innych, jest prawdziwym 'Team Playerem'.
Sales Representative
Centrum Wspierania Projektów Europejskich S.A. - Wrocław
- Personal counseling in the range of European funds
- Foundation and upgrades of client database
- Maintain contacts with customers and presentation of an cooperation offer
- Edition of advertisements in relation to European funds
- Foundation and upgrades of client database
- Maintain contacts with customers and presentation of an cooperation offer
- Edition of advertisements in relation to European funds
Intern
Personnel Multiservice (Personal counseling) - Wrocław
- Secretarial services, office equipment
- Conducting interviews with executives, business owners, presenting offers of cooperation
- Participation in discussions during the mating partners in international cooperation, to present a package of services, translations
- Developing and editing advertisements for candidates seeking work
- Conducting interviews with executives, business owners, presenting offers of cooperation
- Participation in discussions during the mating partners in international cooperation, to present a package of services, translations
- Developing and editing advertisements for candidates seeking work
Intern
LPP Erasmus Internship at the University of Vienna – Vienna, Austria
- Foundation and digitization of library database
Intern
Internship in Thomas Beteiligungen GmbH & Co. KG – Kirchberg / Simmern, Germany
- Translation of documents from German into Polish - BHP directions, work regulations, organization charts
- Participation in the organization of investors and producers meeting in Argenthal
- Foundation of the company library database – journals
- Actualisation of the customer database
- Participation in the organization of investors and producers meeting in Argenthal
- Foundation of the company library database – journals
- Actualisation of the customer database
Co-worker in the Costume Department
Cooperation in the costume Department in ATM film company by the production of „Fala Zbrodni” – Wrocław
Szkolenia i kursy
- Six Sigma - Yellow Belt
- The Code of Business Ethics;
- Customer Care I;
- Essential Skills for Professional Telephone Calls;
- Effective telephone techniques;
- Call Center Customer Service;
- Business e-mails - rules and best practices;
- Developing Excellent Time Management Habits
- Conflict, Stress, and Time Management
- Emotional Intelligence and Teamwork
- The Code of Business Ethics;
- Customer Care I;
- Essential Skills for Professional Telephone Calls;
- Effective telephone techniques;
- Call Center Customer Service;
- Business e-mails - rules and best practices;
- Developing Excellent Time Management Habits
- Conflict, Stress, and Time Management
- Emotional Intelligence and Teamwork
Edukacja
Six Sigma: Green Belt in Logistics, studia podyplomowe
Wyższa Szkoła Bankowa we Wrocławiu
Filologia Niderlandzka - Dutch Philology, magisterskie
Catholic University of Leuven - Belgium
Filologia Niderlandzka - Dutch Philology, magisterskie
Uniwersytet Wrocławski
Filologia Germańska - German Philology, licencjackie
Uniwersytet Wrocławski
Filologia Niderlandzka - Dutch Philology, licencjackie
Uniwersytet Wrocławski
Zainteresowania
Books of Eric Emmanuel – Schmitt, Vinyl plates, Long distance jogging and skiing
Organizacje
AIESEC - University of Technology - Wrocław
Inne
Achievements:
- BPO Ovations in category Service Delivery Provider - 01/2012
- Publication of a translation of Alois Vogel's story "Ein Markstein der Entwic-klung" ("Kamień milowy Rozwoju") in the book "Opowiadania Aloisa Vogel'a w przekładach literackich studentów Filologii Germańskiej" (The stories of Alois Vogel in literary translations of the German Philology students) - 02/2011
- Publication of a theatrical review in the book „Rozbudzone zmysły, uśpione sumienie” Atut Publishing House - 06/2010
- BPO Ovations in category Service Delivery Provider - 01/2012
- Publication of a translation of Alois Vogel's story "Ein Markstein der Entwic-klung" ("Kamień milowy Rozwoju") in the book "Opowiadania Aloisa Vogel'a w przekładach literackich studentów Filologii Germańskiej" (The stories of Alois Vogel in literary translations of the German Philology students) - 02/2011
- Publication of a theatrical review in the book „Rozbudzone zmysły, uśpione sumienie” Atut Publishing House - 06/2010
