Magda Bielska

- execution of internal audits as a lead auditor and secondary auditor
- delivery of audit reports
- corrective and preventive action suggestions
- delivery of findings summary to mid and senior management;
- execution of follow-up audits
- internal coaching and training regarding QMS and internal audits
- assistance during external audits
- development and support of auditing methods and tools
- internal quality consulting
- internal audit coaching for team members
- conducting business process improvement projects based on Lean methodology with focus on increasing business efficiency and effectiveness
- conducting and coordinating Service Improvement Plans
- creating a quality and process improvement focused culture among employees (preparing materials for trainings, conducting trainings for employees, preparing awareness campaigns)
- additional global project assignments in internal audits improvement and globalization as well as business process improvements

Creating/ co-creating internal audit programs.
Creating and maintaining documentation for QMS processes (CAPA, Internal Audit, Document Management System).
Conducting internal audits – compliance and process for both delivery and projects with strong focus on risk aspects.
Preparation of post-audit documentation and reporting on progress to key stakeholders
Post-audit CAPA items monitoring and implementation.
Internal quality consulting.
Internal audit coaching for team members.
Hosting external audits.
Preparing Business Unit for ISO certification.
Conducting Business Process Improvement projects based on Lean methodology with focus on increasing business efficiency and effectiveness.
Conducting and coordinating Service Improvement Plans.
Helping other managers to identify possibilities to improve processes.
Creating a quality and process improvement focused culture among employees (preparing materials for trainings, conducting trainings for employees, preparing awareness campaigns).
Additional global project assignments in internal audits improvement and globalization as well as business process improvements.

Managing teams of first/second line Analysts as well as Incident and Problem Managers
Ensuring that service level is achieved according to one agreed with Client
Ensuring satisfaction of Customers by close cooperation with representatives of Customer, cooperating Teams, employees
Reviewing processes and ensuring that gaps are covered – implemented Incident Management, created initial Disaster Recovery plan, Emergency and Outage process, New starters process, Team Leader manual, performance review process and many other documents that put together and clarified processes for Client and for Service Desk employees,
Searching and selecting candidates for whole ITO department conducting interviews, assessing technical, language and soft skills
Participation in internal interviews – prepared and conducted assessment for second line employees as well as for Team Leader (written test)
Conducting performance review – monitoring, feedbacks, coaching on regular basis
Onboarding process for new joiners, first instance to answer questions relating to labor code, leavers process
Assisting in transition of new Service Desk

- creating/ co-creating internal audit programs
- preparation and execution of internal audits as a lead auditor or secondary auditor
- preparation of post-audit documentation
- documentation preparation and qualification
- creating and maintaining documentation for QMS processes
- hosting external audits and preparing and facilitating Group audits
- preparing Business Unit for ISO certification and maintenance
- helping other managers to identify possibilities to improve processes
- conducting and coordinating Service Improvement Plans
- creating a quality and process improvement focused culture among employees (
- preparing materials for trainings, conducting trainings for employees, preparing awareness campaigns)

- creating/ co-creating internal audit programs
- preparation and execution of internal audits as a lead auditor or secondary auditor
- preparation of post-audit documentation
- documentation preparation and qualification
- creating and maintaining documentation for QMS processes
- hosting external audits and preparing and facilitating Group audits
- preparing Business Unit for ISO certification and maintenance
- helping other managers to identify possibilities to improve processes
- conducting and coordinating Service Improvement Plans
- creating a quality and process improvement focused culture among employees (
- preparing materials for trainings, conducting trainings for employees, preparing awareness campaigns)

Providing Customer Service in range of Windows, Networks, software and hardware issues. Service provided in English via email, phone and with support of remote control tools.

Customer service in range of training programs, coordination of trainings conducted
Cooperation with partners, trainers, institutions,

Conducting the Advisory and Consultancy Point for small and medium enterprises – training programs, coordination of trainings conducted by “Generation” and its partner Foundation “Education without Borders”
Advisory in range of European programs (Phare, SPO WKP, ZPORR) in conducted ACP and in customer’ companies
Preparation of offers for customers in range of consulting, trainings

Cooperation with small and medium enterprises, public enterprises, unemployed, graduates, labour office in projects conducted within European Programs
Services for unemployed and threaded by unemployment – labour code advices, consulting in range of trainings for unemployed and coordination of trainings
Consulting in range of trainings for employees of small and medium enterprises – support in training programs designing, trainings’ organization and coordination.
Cooperation with partners – organizations from Poland, Czech Republic, Germany, France, elaboration of materials which are the project outcomes and their translation into English (training modules in electronic version and complementary materials, best practice)