Maciej Niechwiadowicz

Explore digital tools and services that focus on delivering value to my customers.
Use social and digital media to develop business opportunities.

Specialties: CRM, Social Media & Integrated Marketing, Innovation, Business Development, Mobile application

Comprehensive strategy of customer lifecycle management Including customer activation, balance building and churn activities. Mass and affluent customers.
Banks products: current accounts, debit and credit cards, cash loans and deposits.

My immediate supervisors about me (some quotes from annual employee evaluations):
2012
"Maciej has made innovative decisions to maximize business results"

• Managing holistic credit card CRM strategy for mass and affluent customers.
• Small team of 4 people responsible for xsell, activation, usage and churn processes for credit cards. • Implementation of new tools to increase campaigns cost and effectivness:
- automated voicemailing
- email marketing
- event trigerd marketing based on customer behavior (via sms)


My immediate supervisors about me (some quotes from annual employee evaluations):
2011
"He 's motivated and able to motivate his team"
"Well organized"
"Maciej demonstrates dedication to subject he is an expert in"
2010
"Value being brought by Maciej to organization is a simplification leading to work efficiency. His strong Six Sigma background accompanied with precise communication creates "DO IT" work culture in his team"
"He leads by expertise and example"
"He bases decisions on facts, bearing in mind short and long-tem implications"
2009
"Maciej presents good understanding of customer needs and uses the tools to improve it. He can easily draw conclusions and acts on it"
"He delivers results and shows initiative. Can identify top product priorities"
"He is focused and effective"
"Maciej has several skills that are rarely present together. He shows initiative and has ability to deliver. He is able to incorporate strategic approach and can manage big tasks"
2008
"I appreciate Maciej's rational and clear thinking. He is motivated and well organized. Assertive and realistic in assessing the ability of a team to deliver tasks on time.

• creating credit card life cycle
• planned and prepared cross-selling credit card campaigns
• communication channels: e-mailing, direct mail, Telemarketing outbounds, e-banking