Maciej Kwaśnik

RESPONSIBILITIES:
• Analysis and correction of orders received through electronical platforms
• Workload monitoring and analysis of the potential risk of passing timelines
• Disputes investigation and making correcting invoices (SAP ERP)
ACHIEVEMENTS:
• The implementation of 8 process improvements with the use of macros
(VBScript), which saved about 2 hours per day for the team
• Co-lead of A3 project in Lean Six Sigma methodology. Creation of new
automatized report that retrieved data from SAP to excel, which helped
reduce process time by 50%
• Participation in the meetings of excel SME. Delivering workshop on how to
make VBScript macros which integrate SAP and Excel spreadsheet

RESPONSIBILITIES:
• Quality assurance on the financial data entered by other fulfillment teams.
• Participation in AML KPMG project. The acquisition and analysis of data
concerning companies’ shares from international reports. Working on
applications based on SQL
• Execution of internal audits on safe storage of documents and data (clean
desk policy)
ACHIEVEMENTS:
• Implementation of clean desk policy improvement plan
• Preparation and delivering of a Powerpoint presentation for a group of 100
employees

RESPONSIBILITIES:
• Customer service in inbound call center (English and Polish customers)
• The analysis of customers’ credit agreements and their payment history
• Calculating interest and total repayment amount