Maciej Arciuch

Lead the teams delivering global 24/7 services within following areas (60-70 FTEs based in 10 countries):
• Global Datacenter & Cloud
• Network Collaboration and Communication (LAN, WAN, Firewalls, Video Conferencing, monitoring, telephony)
• Workplace

 Make sure that governance structure is implemented and proper coordination is performed across all governance bodies (security, service delivery, technical & innovation, program management, contract compliance)
 Develop and integrate the global services vision, objectives, governance model to align with the business strategy
 Define Service Delivery model for global services (establish service objectives, evaluation mechanisms, alignment with corporate standards and strategy)
 Transform the organization from technical focused to service oriented
 Manage relationships with customers and vendors
 Accountable for ITIL and PMO processes compliance.
 Accountable for Financial Management

 Responsible for global datacentres and server services (i.e. datacentre management, OS and middle-ware management, storage, backup, network, global monitoring, cloud services, antivirus protection, vulnerability management, high performance clusters)
 Lead the services delivered from China, Hong Kong, India, Sweden, Bulgaria, Slovakia and Denmark (40+ FTEs)
 Manage relationships with customers and vendors making sure that all delivered services are meeting the expectations.
 Ensure that the services are delivered in accordance with the contracts and its service level agreements
 Accountable for comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures
 Ensure technical implementation is consistent with corporate standard guidelines and policies.
 Responsible for financial management
 Review and approve any changes to operation procedures