Łukasz Sęp

• Supported Oracle and Teradata Data Warehouses, SAP Business Objects XI, SAS BASE 9.3, SAS EG 5.1
• Gathered business requirements and oversaw system development process
• Tracked and routed problems and requests and document resolutions
• Monitored data loading process
• Prepared reports in accordance with business requirements
• Ensured data quality and integrity
• Tested new solutions
• Participated in change implementations process

Administered and supported local retail banking applications (based on variety platforms: Windows Server 2003, Red Hat 5.6, MS SQL 2005, Oracle)
• Managed optimization and automation processes
• Supported the change implementation process, timely resolutions of incidents
• Participated in strategic Bank projects
• Vendor management, negotiated agreements with external suppliers
• Performed internal control processes, keeping proper documentation and updating repositories
• Ensured effective co-operation with the internal client and the relevant departments of the organization, external service providers and business partners of the Bank

• Handled infrastructure monitoring
• Supported stationary and mobile users (Win XP)
• Administered Windows Server 2000/2003 (Active Directory, file and print servers, mail exchange) , Alcatel 4200 and Alcatel 4400 PABX, Windows servers backup
• Oversaw installation of software and drivers
• Identified and escalated situations that required urgent attention
• Diagnosed and resolved technical hardware and software issues