Łukasz Pawłowski

Main duties and tasks:
- Delegate duties and tasks within the IT department
- Review completed tasks to ascertain compliance with standards
- Monitor all team members and provide necessary advice and guidance
- Perform periodic risk assessments and initiate risk control strategies
- Coach all team members and motivate them to produce desired results
- Organize regular seminars and trainings to teach team members new techniques and methods
- Keep up with trends in the constantly evolving information technology industry
- Perform regular IT audit to discover areas of weaknesses and fortify them
- Work alongside other departments to achieve company goals and visions
- Write and forward regular reports to the management
- Provide solution to any complex IT related challenges in the organization
- Perform regular appraisal of team member’s performance and devise strategies to help with improvement
- Carry out in-depth research to reveal new and better methods of handling functions within the department

Main duties and tasks:
- Leading a 14-person team
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities

Main duties and tasks:
- Provide best possible customer service for OC customers.
- Work in Service Desk customer service support tasks.
- Preparing instructions and trainings for SD team.
- Improving qualifications and gaining knowledge necessary to independent work in OC service desk.
- Following of pre-defined communication channels and informing different parties.
- Work according to Internal shift calendar.
- Participating in training process in order to gaining knowledge necessary to work in OC service desk
- Sharing knowledge with other team members
- Active study of new services and responsibility areas.
- Maintaining and development of support documentation.
- Works together with internal and external customers and support groups.
- Works together with external service providers and with Service Desk internal responsible roles ( Manager, Team Leader, Trainer).
Responsibilities:
- Service Desk service request, incident and problem handling within SLA.
- Responsible for fulfilling the agreed efficiency, schedule, quality and other targets.
- Developing own skills up-to-date by following support process, documentation and customer feedback as well as doing the actual daily support work.
- Communication together with others responsible for different support tiers and different functions and through customer feedback.
- Making changes and developing actions based on feedback.

Main duties and tasks:
- Provide best possible customer service for OC customers.
- Work in Service Desk customer service support tasks.
- Improving qualifications and gaining knowledge necessary to independent work in OC service desk.
- Following of pre-defined communication channels and informing different parties.
- Work according to Internal shift calendar.
- Active study of new services and responsibility areas.
- Maintaining and development of support documentation.
- Works together with internal and external customers and support groups.
Responsibilities:
- Service Desk service request, incident and problem handling within SLA.
- Responsible for fulfilling the agreed efficiency, schedule, quality and other targets.
- Communication together with others responsible for different support tiers and different functions and through customer feedback.

Main duties and tasks:
- Provide best possible customer service for OC customers.
- Work in Service Desk customer service support tasks.
- Improving qualifications and gaining knowledge necessary to independent work in OC service desk.
- Following of pre-defined communication channels and informing different parties.
- Work according to Internal shift calendar.
- Active study of new services and responsibility areas.
- Maintaining and development of support documentation.
- Works together with internal and external customers and support groups.
Responsibilities:
- Service Desk service request, incident and problem handling within SLA.
- Responsible for fulfilling the agreed efficiency, schedule, quality and other targets.
- Communication together with others responsible for different support tiers and different functions and through customer feedback.

Main duties and tasks:
- Providing 1st line technical support on Windows, SAP and internal software; answering support queries via phone and email
- Visiting customer sites to troubleshoot problems that can’t be fixed remotely
- Maintaining a high degree of customer service for all support queries
- Taking ownership of user problems and being proactive when dealing with user issues
- Weekend and out-of-hours working will sometimes be necessary – we operate an on-call rota on evenings and weekends
- Fixing a basic hardware issue

Obsługa i administracja sklepu internetowego.

Wspomaganie sieci, oprogramowania oraz hardware.