Łukasz Oleaszewski

• liaising with the Customer as focal point for all high priority & major incidents reported
• planning, coordinating, and controlling the restoration of simple, complex or high impact of system problems that occur within the production environment of clients’ systems
• providing technical direction and coordination to the resolving groups involved
• handling conflict situations and making critical decisions while driving incidents
• developing strong working relationships with support teams and management
• providing support and participating in the Change Control Board and change control process
• providing appropriate inputs to the problem management process
• supporting other team members including Service Restoration Managers and Problem Managers in processes and techniques used to manage major incidents

Console Operator:

• monitoring, controlling and operating complex computer systems, networks applications and distributed systems in a multi vendor environment
• analyzing first level problems for all systems, resolving and routing as appropriate
• batch applications production
• monitoring of batch processing
• Maximo ESS1, ESS4, ESS6, TSRM
• ServiceCenter
• Netcool / Omnibus
• IBM Tivoli Identity Manager
• Basics of TSM

▪ operational key contact person for group of Key Account Automotive sector clients - organizing shipments from parcels, palletized shipments till JIT deliveries
▪ tracking transport status for factories in Poland and Europe and communicate issue on a daily basis
▪ responsible for products sale and price calculation and negotiation
▪ end to end management in resolving customer complaints - delays in transport, shipping damage, human and non-human operational errors
▪ proper transport order processing according to customer requirements
▪ preparing service performance reports to ensure service visibility for clients

udzielanie informacji o rodzaju, zakresie i cenach usług
przyjmowanie zleceń telefonicznych od klientów
aranżacja transportów specjalnych na terenie kraju
aranżacja odbioru przesyłek poza granicami Polski
kontakt i współpraca z oddziałami zagranicznymi firmy
weryfikacja dokumentów eksportowych niezbędnych do odprawy celnej,
udzielanie informacji na temat procedur celnych
sprzedaż produktów i usług
rozwiązywanie i obsługa reklamacji

obsługa urządzeń projekcyjnych kina 3D,
rozwiązywanie problemów w razie awarii,
udział w przeglądach i serwisach