Łukasz Misiarz

Set up of Service Management Consulting practice within Capgemini Polska aiming on both international and domestic market projects. Recruitment of the high profile team of consultants, subject matter expertise and business development within the IT Service Management area.

Involvement in the bids, consulting engagements, service transition and continuous improvement in IT Industry with special focus on Service Management and Process Management.

12 months assignment at Capgemini Netherlands in IT Asset Management space. Process redesign, organizational structure change, cross tower and cross customer cultural transformation resulting in over 1M EUR savings gathered within 2011 only.

1. Accountable for the effective operation of the configuration management solution
2. Ensuring that all configuration management related processes are followed and that the Data Ownership model is effectively managed
3. Management of the team of Data Quality managers and support them in their roles and decisions
4. Ensuring that appropriate up-to-date configuration management related documentation and training is provided
5. Ensuring that all configuration management related service requests are met, including reporting requests, process support etc.
6. Management of the portfolio of service enhancements, both requested by users and identified internally. This includes prioritisation, documentation and planning for implementation

ITIL Configuration Management
Main tasks:
• Quality assurance of the data contained within the CMDB
• Accountable for the data quality processes. This includes ensuring the data managers understand their role, spotting process improvements and resolving processes issues in cooperation with data managers.
• Identifies new data managers and trains them on the tool, processes and standards. Provides training upon request to CMDB users. Maintains of online help documentation.
• Interprets through audits results and verification, exceptions in the CMDB data and facilitates the resolution of these through the data manager. Polices the information in the CMDB against defined standards and escalates where standards are not being met to data owners.

Project Manager in deployment of Intactix Suite. Delivery of top European solution in Space Management and merchandising business segment.
Multi-tier architecture. Integration with critical ERP system (Oracle, IIS, Desktop, Web Applications)
Implementation of new business processes.Training of over 400 users.

Technical consultant and project manager in deployment of bespoke solution for automatic ordering.
Integration with critical ERP system. Implementation of new business processes.
Improvement of algorithms of ordering and data quality policing.

Project manager and consultant in implementation of Business Intelligence platform. Solution based on combination of cutting edge technology products including: Oracle Datawarehouse, Microsoft SQL Analysis Services, ProClarity.

Project manager in intiation and tender phases of implementation of Reporting platform (moved to the new role after finalizing tender phase and choosing supplier). Preparaton of functional requirements for the new solution and request for proposal. Organization of solutions presentations and tender process that involved top industry suppliers: SAS Institute, Oracle, Microsoft, Business Objects, Microstrategy.