Łukasz Gąsiorowski

At Golden Promotion we provide solutions which are based on best practices from around the world, adapted to the requirements and realities of local markets.

We offer comprehensive software products, consulting services and IT project management for: sport industry (clubs, venues, sport federations, sponsors), tourism and hospitality, public administration and business clients.

Managing of the on-site services team in Warsaw:
• Management of service team on the Match Day at Warsaw Venue - 6-10 team members (Skyboxes and Lounges)
• Preparing on-site fulfillment and package handover to customers
• Trouble shooting
• Cooperation with Venue Team, DO&CO, Access Control Team, Ticketing Team, Transport Team, Volunteers, etc. to provide the best services for Club Prestige guests

Implementation of UEFA Euro 2012 Hospitality Program (Club Prestige) – fulfillment & servicing:
• Coordination of "packages": preparation, pick & pack, shipment and delivery to customers (welcome box, lanyards, parking passes, venue guide, access devices)
• Tribune seats and lounge tables assignment (Concept preparation for normal, late and on-site sales phases & implementation)
• Servicing (Call center and customer service, gifts, branding concepts, on-site implementation)
• Taking part in integration of external IT tools with UEFA CRM system in order to proceed fulfillment
• Co-operation with DO&CO, other providers (shipment, ticket printing, production and IT companies) and sales teams
• Preparation of manuals and organization of trainings for fulfillment team and on-site servicing teams
• Taking part in recruitment of fulfillment team members
• Reporting and debriefing

- Key account management / Project management: City of Lodz, City of Bialystok, City of Legionowo (MOSiR Legionowo), PGE S.A.
- Coordination of agency partnership
- Media relations

Chosen projects:
- „PODIUM CRM SPORT” – product development (CMS system with CRM functionality made for sport in Poland,
- „Naming Rights in Poland” – product development (marketing and sale - naming rights - sport & recreational venues)
- „Naming Rights for UM Łódź” – project acquisition for agency
- „NEC Venue Management” – product development on the polish market (global IT system for venues operation)
- „Venue Innovation. Innovation for polish venues” – coordination and organization of expert debates for NEC Corporation
- Organization – second edition WTK „Kibic+” (the biggest virtual tournament for sport fans in Poland)
- Consulting for sport organizations
- New Business

• WTK "Kibic+" - organizacja wirtualnego turnieju kibiców, promocja, pozyskanie i obsługa sponsorów i partnerów, PR
• Odpowiedzialność za działania New Business
• Kreatywne opracowywanie rozwiązań dla firm współpracujących z Podium

- Conference organization - ‘VI Dni Marketingu Sportowego’ and ‘IV Gala Sportu i Biznesu’
- Promotion and selling - ‘VI Dni Marketingu Sportowego’ and ‘IV Gala Sportu i Biznesu’

• Kierowanie i zarządzaniem zespołem pracowników działu C&E
• Wdrażanie nowej polityki QMH w dziale C&E, m.in. usprawnianie pracy działu
• Koordynowanie eventów