Łukasz Borkowski

- Management and coordination of Card Migration Project (creating bank procedures, overseeing
migration progress of 60 companies, reporting for supervisors)

- Providing Customer Support on daily basis (payment investigations, internet banking,
auditors request, opening accounts, overdrafts, automated sweeps, etc.)

- Cash management support - setting parameters in the bank’s systems, manually booking fees and charges, creating internal reports, cooperation with other departments and sites, administration
of the Bank’s official letters (bailiff seizures, correspondence with ZUS, CBA etc.)

- Step by step implementation of new corporate Customers – preparing documentation, providing
trainings for the Customer’s employees, implementing products (accounts, overdrafts, automated
sweeps etc.)

- Implementing other methods of ordering payments (by MT101 or .pli, .pla .xml files)

- Network equipment’s technical support (helpdesk) for international Hotel chains across the world
- Troubleshooting on 2nd and 3rd OSI layer of network infrastructure
- Basic administration and monitoring Linux based servers
- Customer service and connection guidance for the hotel’s guests
- Following escalation and security policy procedures.
- Working with ticketing system

- Service for premium Customers in CA Gold branch;
- Sales and administration of investment, credit and insurance products
- Authorization and verification of all the branch’s agreements
- Cash handling
- Cash deposit withdrawals for Customers of Credit Agricole Corporate and Investment Banking
- Building and maintaining good relationship with Customers

- Post-sales support of investment Clients
- Preparing, archiving documentation
- Clients’ investments portfolio administration
- Sales of investment and insurance products
- Building and maintaining good relationship with Customers

- Service of outgoing calls to Customers interested in investment/mortgages offers
- Basic assessment of the Customers' creditworthiness for mortrages
- Arranging Customers - Advisors meetings
- Advisors' schedules Management