Leszek Pielacha

•Current management of following departments in Life and Pensions companies:
- Underwriting/New business Department
- Customer Service Department in Life company
- Call Centre
- Commission Department
- Claims Department
- Customer Service Department in Pensions company
- Chief Medical Consultant

•Managing main projects in Operations part of company:
- New core IT system implementation
- New Commission module implementation
- Call Centre – new infrastructure, organization model
- Reviewing and modification of customer’s correspondence
- Project – ‘Implementation of work flow system’
- Data Warehouse implementation
- Managing project ‘New operation strategy – operational excellence’ (benchmarking, reorganization in Operation Department
- Adaptation for Anti Money Laundering regulation
- Adaptation for new PTE regulations
- Operational cost efficiency project

· Project Management - Organizing Operation Center for Consumer Finance - HSBC Bank Polska (Credit Department, Underwriting, Call Center, Customer Service, Collection and Paper Work Team)
· Member of European Team coordinated operations in financial institutions – parts of HSBC Group in Europe (Czech, Hungary, Ireland, Poland)
· Managing European projects:
1.Reviewing and modification of risk management processes and underwriting procedures in operation departments in financial institution in Ireland
2.Standardizing operation process in all mentioned above European countries
· Member of ‘Due Diligence’ Team in finance institution in Romania, which was topic of HSBC Group acquisition

Building structure of new bank in Polish financial market, build Credit Department team
· Managing of current work of the biggest department in the bank (50 employees) - Credit Department
· Managing Call Center in the Bank, build reporting system from Call Center Software
· Member of Credit Risk Committee
· Participation in building scoring system for credit risk policy for retail credits
· Preparing of all procedures for operating departments in the bank (Underwriting Department, Customer Service Department, Collection Department, Credit Policy Department)
· IT systems adaptation and testing
· Preparing of bancassurance products, co-operation with insurance company, insurance products developments
· Data base implementation, co-operation with Polish Credit Bureau (Bank Coordinator for cooperation with BIK – credit bureau)
· Reporting and co-operation with Bank Headquarters in England

· Co – operation with Management Board and participation in Management Board Meeting in the Bank, Bank Credit Committee Member
· Since December 2000, leading Retail and Customer Service Department (20 employees), changing in procedures, organize Customer Service Team and Collection Team
· Implementing new products and procedures (Life Insurance and Unemployment Insurance for Creditors with Cardif - insurance company)
· Since October 1998, leading 20-people team in Retail Credit Department (1000 credits per month), making credit decisions
· Co - operation with all General Motors Poland Dealers, periodical training for Salespersons from dealerships
· Preparing and implementing new product – Wholesale Credits and Retail Car Credits (General Motors Acceptance Corporation Lightening Award for a special input into preparing retail program)
· Working in Commercial Credits Team (Commercial Credits, Stock Marker Credits, Credits for Legal Persons, Leasing debts purchasing)

Credit Section as a banking inspector (car credits and credits for physical people)
· Establishing co - operation with new dealers
· Providing professional service to the customers