пропозиції роботи
Kuba Ignaczak
High Touch Operations Manager
Poznań,
wielkopolskie
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Umiejętności
Active Directory
Canon
Cisco IOS
Cisco VPN
Citrix
Escalations Management
Exchange 2010/2007/2003
Integration Projects
ITIL
Jabber
Microsoft Office
NetMeeting
Optima
Ricoh
Root Cause Problem Solving
SQL
Analiza systemów
WebEx
Incident management (ITSM)
Problem Solving & Escalation Management
Excel, Powerpoint
Teamworking Skills
SLA & KPIs
Języki
polski
ojczysty
angielski
biegły
portugalski
biegły
hiszpański
dobry
niemiecki
podstawowy
Doświadczenie zawodowe
High Touch Operations Manager
-Supports delivery of High Touch Technical Support (HTTS) program to major accounts, or Global Technical Centre (TAC) where applicable.
-Ensures follow-up and closure of critical problems with large strategic customers.
-Uses standard tool to receive alerts and monitor status of new customer service requests pushing through to resolution.
-Regularly interacts with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution.
-Maintains a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, NetMeeting, video conferencing and other collaboration methods.
-Co-ordinates root cause/operational analysis in conjunction with the High Touch Engineer (HTE).
-Prioritization and support of open Cisco support cases; monitoring of return material authorizations (RMAs).
-Co-ordinates root cause/operational analysis in conjunction with the High Touch Engineer.
-Ensures follow-up and closure of critical problems with large strategic customers.
-Uses standard tool to receive alerts and monitor status of new customer service requests pushing through to resolution.
-Regularly interacts with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution.
-Maintains a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, NetMeeting, video conferencing and other collaboration methods.
-Co-ordinates root cause/operational analysis in conjunction with the High Touch Engineer (HTE).
-Prioritization and support of open Cisco support cases; monitoring of return material authorizations (RMAs).
-Co-ordinates root cause/operational analysis in conjunction with the High Touch Engineer.
Service Analyst
• Support project efforts and provide service to implement a global pull print service across all GSK, targeting reduction of global print spend by 20%,
• Key point of contact for external vendor and Global Printing Services staff, ensuring that service levels are maintained and that GSK’s business needs are met,
• Identify continuous improvement opportunities in areas of responsibility and accountability of printing solutions and supporting processes, ensuring customer satisfaction is effectively balanced against printing costs,
• Manage intricate service issues and problems across multiple service providers, e.g. Service desk, Networks, Access management, User Computing and Facilities Management.
• Key point of contact for external vendor and Global Printing Services staff, ensuring that service levels are maintained and that GSK’s business needs are met,
• Identify continuous improvement opportunities in areas of responsibility and accountability of printing solutions and supporting processes, ensuring customer satisfaction is effectively balanced against printing costs,
• Manage intricate service issues and problems across multiple service providers, e.g. Service desk, Networks, Access management, User Computing and Facilities Management.
IT Analyst
Century Link
- IT support for for corporate clients from across the world in English and Portuguese language.
- 1st level diagnosing and resolving software and applications issues.
- Fault resolution and documentation to ITIL standard.
- Application and requirement analysis processes, software testing, maintenance and updates, hardware, software and networking troubleshooting, installation, and configuration
- Network troubleshooting activities – VPN, LAN and WAN support
- Hardware troubleshooting activities
- MS Windows XP/7/8, MS Office 2003/2007/2010, MS Sharepoint support and troubleshooting
- Active Directory administration (groups administration), MS Exchange administration, basic support of systems like SAP and Citrix.
- Effectively communicates and escalate 2nd level issues to the Incident management team.
- Communicate effectively with managers, technical, and non-technical personnel at all levels.
- Providing backup,coverage and assistance for other team members.
- Training of new Employees on Troubleshooting and Browser basis.
- 1st level diagnosing and resolving software and applications issues.
- Fault resolution and documentation to ITIL standard.
- Application and requirement analysis processes, software testing, maintenance and updates, hardware, software and networking troubleshooting, installation, and configuration
- Network troubleshooting activities – VPN, LAN and WAN support
- Hardware troubleshooting activities
- MS Windows XP/7/8, MS Office 2003/2007/2010, MS Sharepoint support and troubleshooting
- Active Directory administration (groups administration), MS Exchange administration, basic support of systems like SAP and Citrix.
- Effectively communicates and escalate 2nd level issues to the Incident management team.
- Communicate effectively with managers, technical, and non-technical personnel at all levels.
- Providing backup,coverage and assistance for other team members.
- Training of new Employees on Troubleshooting and Browser basis.
International Sales Manager
Uniclip
Key account specialist in the area of sales of packaging material in meat industry. Area of work: Portugal and Latin America.
Duties:
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
- Promotes and sells products and services at an international level
- Develops new accounts and expands customer base in the international basis
- Responds to customer needs and requirements with appropriate solution
- Oversees entire sales process from start to finish with each customer
- Negotiating on price, costs, delivery and specifications with buyers and managers
- Making accurate, rapid cost calculations and providing customers with quotations
- Reviewing your own sales performance, aiming to meet or exceed targets
Duties:
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
- Promotes and sells products and services at an international level
- Develops new accounts and expands customer base in the international basis
- Responds to customer needs and requirements with appropriate solution
- Oversees entire sales process from start to finish with each customer
- Negotiating on price, costs, delivery and specifications with buyers and managers
- Making accurate, rapid cost calculations and providing customers with quotations
- Reviewing your own sales performance, aiming to meet or exceed targets
Work Placement as GIS Analyst
ESRI Portugal
Internship in international company, working with their GIS software in various projects including modeling in 3D using ESRI CityEngine and ArcSDE databases.
- Creating maps and graphs, using ESRI GIS software and related equipment.
- Design and update database, applying additional knowledge of spatial feature representations.
- Creating 3D visualisations using ESRI CityEngine applicaiton.
- Creating and editing 3D objects using Google Sketchup tool.
- Using tools to join together different GIS datasets and create new information or investigate patterns, e.g. estimating the number of people potentially affected by flooding, using population growth figures and planning information to estimate increasing/decreasing demand for school capacity, or calculating the number of potential customers for a new supermarket and predicting buying patterns based on socio-economic factors.
- Creating maps and graphs, using ESRI GIS software and related equipment.
- Design and update database, applying additional knowledge of spatial feature representations.
- Creating 3D visualisations using ESRI CityEngine applicaiton.
- Creating and editing 3D objects using Google Sketchup tool.
- Using tools to join together different GIS datasets and create new information or investigate patterns, e.g. estimating the number of people potentially affected by flooding, using population growth figures and planning information to estimate increasing/decreasing demand for school capacity, or calculating the number of potential customers for a new supermarket and predicting buying patterns based on socio-economic factors.
GIS Consultant
Work in informatics/web company in area of GIS and statistics. Creating, editing and implementing XML .gpx files to the webpage.
- Capturing the location of 'assets' such as bridges, streets, trials, road barriers and so on using GPS tools.
- Desk-based data capture (digitising) to convert paper maps and .gpx files taken from GPS trackers to GIS datasets
- Creating and maintaining the structures necessary for GIS data storage.
- Manipulation, analysis and presentation of geographical information by creating programs to convert GIS information from one format to another.
- Developing internet applications to present GIS data and tools on corporate websites.
- Capturing the location of 'assets' such as bridges, streets, trials, road barriers and so on using GPS tools.
- Desk-based data capture (digitising) to convert paper maps and .gpx files taken from GPS trackers to GIS datasets
- Creating and maintaining the structures necessary for GIS data storage.
- Manipulation, analysis and presentation of geographical information by creating programs to convert GIS information from one format to another.
- Developing internet applications to present GIS data and tools on corporate websites.
Edukacja
Socio-economic geography, magisterskie
Uniwersytet im. Adama Mickiewicza w Poznaniu
Geografia / Geoinformação, magisterskie
University of Lisbon
Geoinformation, licencjackie
Uniwersytet im. Adama Mickiewicza w Poznaniu
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Administracja
Zarządzanie usługami
Zainteresowania
Foregin Languages, running, jazz music.
Grupy
Uniwersytet im. Adama Mickiewicza w Poznaniu
Uniwersytet im. Adama Mickiewicza w Poznaniu to jedna z najlepszych uczelni w Polsce. W uznanych rankingach polskich szkół wyższych UAM sytuuje się w ścisłej czołówce najlepszych uczelni
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