пропозиції роботи
Krzysztof Wyderka
Operations Manager, ACS SOLUTIONS POLAND SP. Z O.O.
Łódź,
łódzkie
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Języki
angielski
biegły
rosyjski
podstawowy
Doświadczenie zawodowe
IT Service Delivery Manager
Conduent
• Being responsible for service delivery for one of Conduent global clients serviced from Lodz location;
• Assuring compliance with SLA targets in area of AP, T&E, GA, FA, and Intercompany Accounting;
• Assuring compliance with profitability targets set for activities in Lodz ;
• Leading Lodz based F&A Team of seventy employees and four Team Leaders;
• Building and managing relationship with the client;
• Sponsoring Lean Six Sigma improvement projects;
• Driving new tools and solutions implementation;
• Supervising activity transition from the client to Conduent sites as well as from Conduent Lodz to offshore location;
• Assuring compliance with SLA targets in area of AP, T&E, GA, FA, and Intercompany Accounting;
• Assuring compliance with profitability targets set for activities in Lodz ;
• Leading Lodz based F&A Team of seventy employees and four Team Leaders;
• Building and managing relationship with the client;
• Sponsoring Lean Six Sigma improvement projects;
• Driving new tools and solutions implementation;
• Supervising activity transition from the client to Conduent sites as well as from Conduent Lodz to offshore location;
AP Global Manager
• Maintaining Accounts Payable process and process standardization;
• Managing Lodz based Accounts Payable Team of fifty employees and four Team Leaders;
• Supporting management of virtual Team of approximately one hundred employees in offshore location;
• Supervising activity transition from the client to ACS sites as well as from ACS Lodz to offshore location;
• Initiating and leading improvement projects;
• Building and managing relationship with the client;
• Defining global KPIs and SLAs for AP process;
• Participating in BPO Services Pricing Model creation.
• Managing Lodz based Accounts Payable Team of fifty employees and four Team Leaders;
• Supporting management of virtual Team of approximately one hundred employees in offshore location;
• Supervising activity transition from the client to ACS sites as well as from ACS Lodz to offshore location;
• Initiating and leading improvement projects;
• Building and managing relationship with the client;
• Defining global KPIs and SLAs for AP process;
• Participating in BPO Services Pricing Model creation.
Service Delivery Manager
• Being responsible for service delivery for one of Xerox global clients serviced from Lodz location;
• Assuring compliance with SLA targets in area of AP, T&E, GA, FA, and Intercompany Accounting
• Leading Lodz based F&A Team of seventy employees and four Team Leaders;
• Building and managing relationship with the client;
• Sponsoring Lean Six Sigma improvement projects;
• Driving new tools and solutions implementation;
• Supervising activity transition from the client to Xerox sites as well as from Xerox Lodz to offshore location;
• BPO Services Pricing Model maintenance.
• Assuring compliance with SLA targets in area of AP, T&E, GA, FA, and Intercompany Accounting
• Leading Lodz based F&A Team of seventy employees and four Team Leaders;
• Building and managing relationship with the client;
• Sponsoring Lean Six Sigma improvement projects;
• Driving new tools and solutions implementation;
• Supervising activity transition from the client to Xerox sites as well as from Xerox Lodz to offshore location;
• BPO Services Pricing Model maintenance.
Operatios Manager
• Building Sales Order Entry and Customer Service Department for Customer’s European Sites;
• Organizing and facilitating trainings for new comers;
• Managing Team of thirty three employees in multinational environment;
• Organizing and supervising transition of Sales Order Entry and Customer Service activities from the UK and Scandinavian Sites;
• Taking part in creating procedures for Sales Order Entry and Customer Service Department;
• Defining KPIs and analyzing first metrics;
• Ensuring that Department operational targets are met according to Customer requirements.
• Organizing and facilitating trainings for new comers;
• Managing Team of thirty three employees in multinational environment;
• Organizing and supervising transition of Sales Order Entry and Customer Service activities from the UK and Scandinavian Sites;
• Taking part in creating procedures for Sales Order Entry and Customer Service Department;
• Defining KPIs and analyzing first metrics;
• Ensuring that Department operational targets are met according to Customer requirements.
Accounts Payable Team Leader (Dutch and French Customer)
• Managing Accounts Payable Team (up to twenty employees);
• Ensuring meeting Team performance targets;
• Taking part in the SSC harmonization project and building new AP procedures
• Managing process documentation;
• Leading improvement projects;
• Recruiting new employees;
• Managing relationship with the Customer;
• Providing SAP AP Advanced Training;
• Creating and managing Mailroom for the Lodz Center.
• Ensuring meeting Team performance targets;
• Taking part in the SSC harmonization project and building new AP procedures
• Managing process documentation;
• Leading improvement projects;
• Recruiting new employees;
• Managing relationship with the Customer;
• Providing SAP AP Advanced Training;
• Creating and managing Mailroom for the Lodz Center.
Accounts Payable Supervisor (Dutch Team)
• Recruiting one of first SSC employees;
• Managing part of Accounts Payable Team (about seven employees);
• Migrating AP activities from Local Business to the SSC;
• Building relationship with the Customer;
• Ensuring meeting Team performance targets;
• Creating and updating process documentation.
• Managing part of Accounts Payable Team (about seven employees);
• Migrating AP activities from Local Business to the SSC;
• Building relationship with the Customer;
• Ensuring meeting Team performance targets;
• Creating and updating process documentation.
Accounts Payable Administrator
CIT Group Finance \(Ireland\)
• Being responsible for Accounts Payable processes performed for a few CIT European branches (Ireland, Belgium, Netherlands, France, Poland and Hungary).
Accounting Associate
Philips Polska Sp. z o.o., European Shared Service Center in Lodz.
• Performing of Accounts Payable processes for one of SSC customers: Philips Medical Systems Italy SPA in Monza, Italy.
• SAP Key User activities
• SAP Key User activities
Customer Service Consultant
• Customer Service Activities.
Szkolenia i kursy
12/05/2011- 13/05/2011 European Management Development Program (ACS Solutions Poland Sp z o.o. )
13/03/2010- 14/03/2010 Controlling and Management Accountancy in the Company (Fundacja Promocji Europejskiej (Foundation of European Promotion))
05/10/2006- 06/10/2006 Customer Service, communication and assertiveness (YES Consensus Sp. z o. o., 100 Kaniowska St., Warsaw)
13/03/2010- 14/03/2010 Controlling and Management Accountancy in the Company (Fundacja Promocji Europejskiej (Foundation of European Promotion))
05/10/2006- 06/10/2006 Customer Service, communication and assertiveness (YES Consensus Sp. z o. o., 100 Kaniowska St., Warsaw)
Edukacja
Finance and Banking, magisterskie
University of Lodz
Inne
Character features
• I am target oriented person and always look for best practices in order to improve my own and the whole Team’s performance.
• I am focused on customer and have high level of interpersonal skills.
• I try to prevent operational problems but when I face issues I always solve them proactively, rather than wait for the solution to come.
• I like new challenges and dealing with them gives me a lot of satisfaction.
Skills and Competences
• Proficiency in Microsoft Office, including: Word, Excel (with elements of building macros), Power Point, Visio and Microsoft Outlook.
• High level of competences in SAP
• Driving Licence A, B
• I am target oriented person and always look for best practices in order to improve my own and the whole Team’s performance.
• I am focused on customer and have high level of interpersonal skills.
• I try to prevent operational problems but when I face issues I always solve them proactively, rather than wait for the solution to come.
• I like new challenges and dealing with them gives me a lot of satisfaction.
Skills and Competences
• Proficiency in Microsoft Office, including: Word, Excel (with elements of building macros), Power Point, Visio and Microsoft Outlook.
• High level of competences in SAP
• Driving Licence A, B
