Krzysztof Sobczak

Management of relationship with Internal IT in multi-site organisation,
* Building and supporting relationships with main Vendors and Partners,
* Responsibility for service delivered for customer according to contracts alignments as: Services Level Agreement’s (SLA); Operation Level Agreement’s (OLA); Budgets,
* Budget preparation & control, budget reporting and quarterly estimates,
* Management of Internal IT services in all company sites (9 locations),
* Responsibility for compliance of SLAs -Key Performance Indicator’s,
* Service Reporting in accordance with the contracts,
* Project-oriented leadership of Internal IT teams from different locations, and filed of knowledge
* Escalation authority concerning prioritizing,
* Second escalation point for customer,
* Participation to Change Advisory Board’s (CAB) as: Change Control Board; Major Incident Management; Crisis Management,
* Participation to the 24/7 on-calls duties,
* Recruitment support

Creation & implementation of disaster recovery / continuality procedures for whole organization,
* Implementation of crisis & major incident procedures,
* Participation as a leader in Crisis Management,
* Coordinator of recovery in case of disaster

* Supporting Operations Manager in executing operational goals of the Service Management Centre Department of more than 100 employees: ITIL practitioners focused on core IT Service Management / ITIL functions including but not limited to areas such as problem, incident, change, configuration, capacity, availability & service level management,
* Keeping proper information flow and knowledge exchange between counterparts and team members,
* Serving as the first point of escalation for different services ensuring the team meets the commitments with Customers,
* Assuring business continuity within the team,
* Coaching and guiding of team members (monitoring and reporting on the status of work, picking and applying problem-solving methods and techniques, advising team members on work methods),
* Carrying out periodical assessments of the subordinate team on a regular basis and evaluating operational efficiency of the team members,
* Being responsible for workforce management,
* Supporting the recruitment process,
* Supporting business relationship building

* Quality & Security (Q&S) standards implemented for whole network department, delivered for Netherlands & Poland,
* Coordination, management, and delivery of the Q&S services metrics reported to the Management,
* Managing analysis and reporting operational security and performance metrics, driving the improvements program,
* Leading the operation of Atos security infrastructure, services, and programs, including: security event management; vulnerability management; intrusion detection and prevention; Public Key Infrastructure (PKI); malware protection; patch management; web application defences and data leakage prevention,
* Responsibility for the Managed Security Services program,
* Responsibility for creation and implementation of security documentation,
* Defining the responsibilities of all personnel involved in quality activities,
* Ensuring that quality system meets the requirements of the accreditation and these systems are well established, implemented and maintained,
* Monitoring, analysing, and reporting on company and supplier quality performance, leading and participation in settlements of Tower (service line) quality strategy
* Managing internal and external non-conformance resolution, with necessity of work in contacts with internal and external Customers
* Participation and providing leadership to the Tower Continuous Improvement Program

* Coordination of Reporting Department,
* Preparation monthly and quarterly reports of group units,
* Involvement in budget preparation, budget reporting and quarterly estimates,
* Calculation and preparation of monthly accruals,
* Preparation of SLA Reports, weekly, monthly, quarterly, yearly,
* Preparation of Half-Year Pack, Year-End Pack presentations,
* On-spot financial analysis,
* Creation of advance reports in Excel, Vba, Sql

* Handling events on clients’ infrastructure (Network, Wintel and UNIX servers),
* Providing the functionality of the network,
* Handling events for the database and servers, routers, switches,
* The current administration of servers and databases,
* Monitoring 24/24 databases, applications, traffic on the LAN / WAN,
* Coordination of work reported in SLA’s,
* Work according to ITIL process,
* Participation in CRISIS MANAGEMENT,
* Participation in creation of RCA (Root Cause Analysis),
* Handling events from end-users,
* Diagnosing and troubleshooting of system problems,
* Performing with the L3 of environmental changes,
* Monitoring of IT infrastructure,
* Co-operation with clients primarily French and English

* IT Support of English and French Customers,
* Support of end-users, first level of support ,
* Active Directory administration,
* Basic network administration