Krzysztof Kuźniak

Currently I supervise Active Directory and application based Access Management Team. We create and amend accounts for new users as well as amend requested access changes including access groups, shares and policies. As access control team we also maintain various kind of enhanced access tasks including access renewal process. Everything to meet SOX compliance requirements. Specifically my role as team manager is more focused on managing and balance team tasks and workload, contact with business service managers and security officers. I also look after specific, diffucult cases and escalations. I am strongly focused on process development continuosly improving its quality and transparence for business and end user.

End user IT support
• Support local desktop users
• Resolve hardware/software issues or escalate it to dedicated IT team
• Control inventory, contact with vendors ,pricing, orders, cost savings
• Implement time/money saving solutions
• DR tests
• Office expansion
• Software testing and deployment

• ITIL based change management
• Create RfC on customer’s request
• Coordinate IT engineers before and during deployments
• Contact customer to discuss details of implementation
• Resolve incidents or escalate and mange complete process of resolving issue

Remote monitoring and maintenance of serversand users’ accounts 2008 - 2009
• Responsible for monitoring Windows and Linux systems using Nagios and Cacti
• Setup VPN rules on Juniper firewall
• Create users, OU and polices in Active Directory and LDAP
• Resolve or escalate issues and open tickets for new cases
• Backup/Restore customer’s data
• Upgrade/Update software remotely
• Configure Juniper switches
• Contact with customer via RT

Management and maintenance of local and remote network
• Active Directory object management, create accounts and groups,
policies implementation, security checks
• Maintenance and technical support of Microsoft Systems and Software,
HP Servers, printers and faxes
• Setup and control of Checkpoint Firewall rules
• Installation and management of Blackberry Server
and clients - based on MS Exchange
• Batch scripts and process automatization
• Panasonic PBX phone system management