Konrad Turek

Main tasks:
- IP Voice support for large international companies,
- solving incidents and performing change orders raised by clients,
- taking part in projects, preparing some areas of configuration, documentation, setting up monitoring systems, backups etc,
- transition process of new contracts; preparing documentation and trainings for 1st and 2nd line engineers,
- maintenance of Cisco Unified Communication Manager Servers(10.5),
- maintenance of Cisco Unified Communication Manager Express systems,
- maintenance of Cisco Unified IP 7800 series phones,
- maintenance of Nortel CS1000
- maintenance of LAN/WAN, VPN

Main tasks:
- maintenance and administration of customers’ telephony systems,
- maintenance and administration of customers’ network environments,
- maintenance of Cisco Unified Communication Manager Servers,
- maintenance of Cisco Unity Connection Servers,
- maintenance of Cisco Unified Communication Manager Express systems,
- maintenance of Cisco Unity Express systems,
- maintenance of Cisco Voice Gateways and Gatekeepers,
- maintenance of Cisco Unified IP 7900 series phones,
- maintenance of Asterisk telephony systems,
- maintenance of Avaya telephony systems,

The IBM SOC Device Analyst is an individual contributor responsible for ensuring the health and currency of security devices that compose the managed infrastructure of clients worldwide. As a member of a team, or working independently, the SOC Device Analyst performs an analytical and technical role in the monitoring and delivery of technical IT security solutions for clients. SOC Device Analysts perform assigned technical tasks including research, analysis, troubleshooting, recovery, and issue root cause analysis of managed security solutions.

SOC Device Analysts amon other responsibilies, performs device health monitoring on security devices (Firewalls, UTMs, Network and Host IPS/IDS etc), working with automated monitoring and alert solutions, and troubleshooting network and security issues. Position will perform triage, diagnosis or device health issues, investigation of connectivity and outages incidents, analysis recurrent events, and problem investigation. Develop and maintain departmental procedures, technical standards and guidelines, recommending improvements. Develop and write infrastructure system documentation standards for support and ongoing maintenance

Main tasks:
- performs device health monitoring on security devices (Firewalls, UTMs, Network and Host IPS/IDS)

Main tasks:
- mainframe server monitoring
- areas: JCL, JES2, CISC/DB2,
- Tivoli Workload Scheduler for z/OS (OPC)/Control M

Main tasks:
- Ensure the proper functioning of the Call Center
- Optimization of processes related to their service
- Administration Hipath 4000
- Develop systems for call center and VoIP technology
- Administration of ACD, PBX, IVR, CTI
- Call Center System Integration with external systems
- BlackBerry Enterprise Server Administration
- Administration of the billing system Telbaze
- Administration of recording CC: Nice CLS, Nice VoIP, Nice Nati
- Administration of predictive dialer – Softdial Contact Center - Sytel

Main task:
- Training stuff on provisioning activities
- Installation and maintenance of operation systems for 225 sites,
- Supporting business critical application and software,
- Maintaining all IT equipment installed on sites e.g. routers, switches, access-points
- Identification and isolation of major problems that occurred on new sites
- Adding new computers to existing network infrastructure, addressing, verifying
- Maintaining user accounts, data backup and restore
- Mobile hardware and software support, remote connectivity access, VPN
- Gaining extensive experience in installing, commissioning and testing middle LANs
- Operating in application database on sites
- Preparing reports and checklists
- Hardware break fix, software rebuilds/new user installs