Konrad Sławiński

Working as 3rd line in global support center. Responsibilities - administration, operational support, routine task and maintenance.
Support for applications using by lawyers all over the world - BigHand Digital Dictation, Microsoft Office, Nuance Power PDF (deploying for users), Workshare Protect & Compare , administration and support of iManage Worksite (all components - Servers, FileSite, DeskSite etc.) and few aplications integrated or connected to worksite (e.g. ESB Listener, Tikit Classification Manager, Milan, iKnow).

iManage WorkSite System Administrator for Poland, Serbia, Latvia and Denmark - Windows Server 2008,2012 R2, Microsoft SQL Server (Installation, configuration and management, managing SQL databases), working with developers from KPMG Netherlands and Administrators in Denmark, Serbia and Latvia
Cardax System Administrator – managing physical access to the office (preparing magnetic cards, grantingaccess to the rooms)
Symantec Enterprise Vault Administrator for Poland - preparing documentation and working withAdministrators in Poland and Slovakia (install, configure and manage – Windows Servers, SQL Servers)
RSA Server Administrator - preparation and configuration of server and creating documentation
Working with WaveEras (encryption of hard disks), vMware (working with virtual machines), ServiceDesk(solving tickets), EMS CRM, Active Directory, Microsoft Exchange
Working as 2nd and 3rd line of support
Solving ticket as 1st and 2nd line of support
Windows 7 - Installation, configuration and management
Registration problems reported by phone
Working as IT HelpDesk (1st line of support)
Preparation computers for other employees - Windows 7 - Installation, configuration and management
Solving problems reported by emails, tickets and phones - problems with browsers, MS Office 2007, 2013,internal applications

Working as service desk support (Network, system and equipment troubleshooting), iManage DMS administrator, Creating web forms for KPMG in CEE region

Working as service desk support (Network, system and equipment troubleshooting).

Preparation computers for other employees - Windows 7 - Installation, configuration and management
Solving problems – especially related to MS Office

Contact with customers