Konrad Libera

Client service delivery on the process of CA events on the international capital markets.
Corporate Actions on bonds, warrants, equities (shares,stock,DRs).
Direct contact with international clients, dealing with telephone and written enquiries.
Interfacing with Euroclear's Operations teams to solve problems and keep clients in the loop.
Anticipating client's needs and propose solutions within theindicated policies and procedures.
Taking care of appropriate follow-up (timely, accurately) of all client matters.
Active contributionto the improvements in handling of Corporate Actions (collaboration with Operations Teams).

- handling payments’ investigations,
- preparation and execution of different types of bookings.
- preparation and execution of MT 103 and MT202 payments
- handling HVL (High Value Payments)
- cooperation and correspondence ( telephone calls in Italian and English on daily basis) with foreign and domestic financial institution, internal departments and units of Bank, providing support for Italy, Greece and Poland
- reconciliation of nostro accounts, monitoring of current open positions,
- participating in identifying process improvements within immediate area of work (Work-out, Lean).

Analysis of consumer banking clients’ transactional activities in the EMEA region in order to detect any money laundering attempts basing on the procedure provided.
Reporting anomalous client activities which might be related to money laundering.
Constant development of the knowledge on money laundering processes.
Keeping confidential business information safe.

Responsible for all aspects of account management including marketing and sales support and client relationship development. Other roles included promotion and distribution control, contacts with commercial agents seeking new customers on behalf of the company.
Monitoring and reporting models to measure business performance and key sales and market changes.
Being a part of a team responsible for the implementation of new products requested by the customers in timely manner, accordingly to the company procedures and customer’s requirements, in line with the quality book ISO/TS 16949:2002.

Responsible for managing flow of information between headquarters in Italy and division in Poland.
Reporting on daily basis about the production and monitoring whether all essential raw materials were ordered and delivered in order to meet the customer’s requirements and deadlines.
Translations of technical documentation and during business meetings with contractors and customers.

Responsibilities included: Preparing orders to suppliers against schedules provided by customers, responding to the customer queries, handling and solving issues arising during commercial cooperation.

Responsibilities included: Selling services and mobile phones provided by the ERA GSM operator.
Analysing and reporting sales to the head office, meeting targets set by the head office.