Konrad Baniowski

• Oversee the delivery of services and service technology to our customer,
• Establishes policies designed to ensure consistently high service performance,
• Monitors employees and evaluates customer feedback to develop quality improvement processes,
• Accomplishes department objectives by managing staff,
• planning and evaluating department activities and job results,
• Maintains staff by recruiting, selecting, orienting, and training employees,
• Maintaining a safe, secure, and legal work environment,
• Developing personal growth opportunities,
• Accomplishes staff results by communicating job expectations,
• Coaching, counseling, and disciplining employees,
• Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards,
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information,
• Defining objectives
• Accomplishes financial objectives by forecasting requirements,
• Preparing an annual budget,
• Analyzing variances,
• Analyzing and resolving quality and customer service problems and initiating corrective actions,
• Recommending system improvements and automatisations,
• Maintains professional and technical knowledge by attending educational workshops;
• Contributes to team effort by accomplishing related results as needed.

• Manage software release process on one or more customer projects in close coordination with PMs
• Integrate new software components, data fixing and correctives in packages, manually or throughout Jenkins, in order to update the application
• Drive system integration test plan and execution
• Support defect investigation and resolution
• Closely work with application development engineers and QA teams within the scope of one or more customer projects to realize the project deliverables
• Provide prompt status reports on critical activities
• Follow up execution and planning of all tasks in JIRA, ITSM and iDelphes ticketing tools
• Schedule, implementation and follow up of all delivery task on production and Pre-Production environment in Control-M
• IIS administration, inclusive of troubleshooting IIS applications
• Powershell and Bash scripting to automate tasks related to package delivery, database backup and restore.

• Support and maintenance of all servers and computers for Komandor Wrocław S.A.
• Support and upgrade of application for Komandor Wrocław S.A.
• Computer troubleshooting and helpdesk support for Komandor Wrocław S.A. and other customers
• Web site creation, modification, extension and configuration
• Computer and laptops installation and configuration
• WebSphere configuration and management

• Define the scope of the project in collaboration with senior management, to define the best host country
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Determine the resources (time, money, equipment, etc.) required to complete the project
• Develop a schedule for project completion that effectively allocates the resources to the activities
• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
• Determine the objectives and measures upon which the project will be evaluated at its completion
• Primary technical reference and global contact point for a large IBM Clients
• Critical escalation support between the Clients and Delivery Teams
• Complex problems solving towards the maintenance of accounts
• Solutions design (preparation of roadmap from blueprints to implementation)
• Coordination of actions across Service Lines in incident and change management

• Development and drive the implementation of Business Objects using best practices and standards
• Installation and configuration of Business Objects Enterprise, Crystal Reports, Web Intelligence, Dashboards, Explorer, and other tools connecting the Epic Clarity Database and additional data sources
• Administration of environment, including creation of accounts with appropriate security and manage automated report scheduling and distribution
• Monitoring and troubleshooting of environment errors and performance problems, including coordination with SAP and other vendors
• Ensure environment is secure and with auditing effectively implemented
• Design and develop the Business Objects Universes to support end-user requirements
• Adhere to good systems development methodology
• Prepare project related documentation throughout implementation
• Track status and inform manager of critical issues on a timely basis
• Administration, maintenance and troubleshooting of MS SQL Servers (MS SQL Server 2000, 2005 and 2008)

• Work with the CSE to understand customer requirements, win price and win strategy
• Development of competitive and winning solutions
• Lead the engagement pursuit team made up of several disciplines and delivery towers
• Provide direction and coordinate Subject Matter Experts to design and cost the best solution for the client, which is comprised of a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software to meet the client business requirements
• Co-ordinate with other stakeholders such as Pricers, Contracts and Negotiations (C&N), Legal, CSE's to deliver outputs within schedules
• Ensure technical reviews are conducted, and approvals are received timely
• Own the definition of the proposed technical solution and certify that it meets stated customer requirements and is deliverable within the costs and other parameters specified in the solution

• System administration for Windows Server (Advanced Server 2000, 2003, 2008).
• Application of monthly Windows Server security patches.
• Resolution of our customers problems on Windows platforms.
• Installation and Administration and maintenance of the Active Directory (AD), DNS and DHCP environments.

• Monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment.
• Production batch applications, including developing the operational plan,
• Scheduling and control of batch processing and development of customers scripts.
• Analysing first level problems for all systems, resolving and routing as appropriate.

• Supervising and development of the production application written in Java
• ORACLE database management and optimization used by TETA system and our internal production application.
• Supervising server applications like Płatnik, SOLO Corporate, TETA and SAP.
• Helpdesk tasks for our office and production workers.
• Creation of manuals for the internal production application and different systems in use in the company.
• Creation of monthly reports concerning our IT department results for the management board.