Klaudia Mrozowska

• Leading and securing resource planning within a team (11 team members, 4 processes)
• Assuring that service is delivered according to customer expectations and SLA
• Systematically tracking and improving quality of the team performance
• Supporting team members with solving process issues and taking over difficult requests
• Keeping escalations on operational level (analyzing incoming complaints and cooperating with Operations Manager to identify root causes)
• Team performance management including: setting targets, evaluation, regular feedbacks and recognition, handling regular team meetings
• Developing talents and identifying high potentials, motivating team in order to keep employee engagement on high level
• Supporting in training and coaching all team members depending on their experience level
• Handling administrative tasks related to the team according to company policy

• Verifying accuracy of charges with estimated cost simulation and supporting documents, reviewing and certifying that vendor invoice is correct and appropriate, giving a final approval for payment in a timely matter.
• Monitoring cost accounts within scope to detect possible variance and ensure proper cost allocation.
• Starting a correspondence with vendors and departments within company in order to clarify identified discrepancies.
• Creating documentation for a process in migration

• Processing invoices from various locations for payment in a timely manner.
• Maintaining a high level of customer service to key vendors, dealing with telephone and e-mail based enquiries, acting as primary contact for all escalated accounts payable issues.
• Motivating other employees to ensure optimal performance results, providing them assistance when required, monitoring workload to ensure timely completion of accounts payable activities, acting as a team leader substitution.
• Interacting with other departments across the company to resolve problems, reviewing and updating manuals, completing other ad hoc duties if needed.