Kinga Rutkowska-Polak

-Developing & growing operational relationship with the customer
* Manage customer expectations through effective communication
* Identify opportunities for improving customer satisfaction and driving incremental business
*Report back to customer on the delivered performance (operations reviews, periodic reporting etc)
*Manage senior level escalations

-Designing and deploying a cost effective Volume Direct procurement solution
*Consult with customer and (local) sales team on Volume Direct capabilities
*Understand and document customer requirements
*Design procurement solution which meets customer expectations

-Driving Volume Direct end to end value chain
*Develop and animate a regional or worldwide operations team depending on the type of account
*Monitor account metrics and drive corrective actions

Sales Operations Support Manager
CEE & MEMA
Volume Direct Operations

Volume Direct Operations - MEMA & CEE
• First & unique point of contact of the customer – customer relationship
• Contact of the customer regarding all the questions, information & requests regarding the orders in process & the claims
• Full monitoring of the orders from expected shipping date to delivery, invoicing &claims
• Manages customer’s change requests
• Disputed invoices management
• Backlog analysis- reports provided by the management why the orders have been processed, cleaned, produced, delivered or invoiced
• Inventory management
• Additional Position: Care Pack Champion in MEMA and CEE region

SAP Polska Sp. z o.o.
2004 – Sales Operation Specialist
• Supervision and maintaining program correctness in the CRM system
• Sales forecasting
• Reporting: Top Deals Review, Key Deals Review, Sales Project Cockpit
• Accomplishment of tasks within Data Quality in Poland
• Training new employees in the Sales Department in the CRM system operation
• Cooperation with the financial and controlling departments in the area of preparing sales reports and analysing monthly, quarterly and yearly sales results
• Preparing data concerning plan’s execution by individual salesmen and sectors
• Conducting the Process of Demand Generation Project – cooperation with the marketing department in the area of diagnosing and acquiring new sales markets
• Monitoring and informing sales department on IT projects based on structural funds

2002 – Assistant of Sales Manager
• Administrative help for the Sales Manager
• Help in the organization of sales meetings and presentations
• Settlement of business trips and monthly expenses
• Help in the offering process and supervision of the correct circulation of documents
• Supervision of incoming and outcoming mail, editing and segregation

2001 – Assistant of Finance and Public Sector
• Supplying the secretary’s office in writing materials
• Telephone operating
• Organizing business trips for the sector members
• Administrative help for the sector manager
• Financial reports of the department
• Work within the R/3 system and data updating
• Supervision if the data migration from R/3 to CRM
• Help in the process of offers submission
• Function connected with the Customer Care and recording events in the R/3 system
• Organization of external activities of the sector (conferences, sales meetings, integration meetings)

• monitoring: kontrola efektywności pracowników działu handlowego
• ścisła współpraca z dystrybutorami
• przygotowanie i kontrola realizacji budżetu rejonu oraz klientów
• planowanie i realizacja działań sektora handlowego w zakresie obsługi klientów, rozwoju sprzedaży
• współpraca z zewnętrznymi dostawcami usług i towarów wykorzystywanych do działalności promocyjnej

2001 - specjalista do spraw logistyki
• spedycja krajowa i zagraniczna
• kontrola nad prawidłowym przepływem dokumentów celnych
• dostawa towaru do klienta końcowego
• fakturowanie