Khrystyna Lashchuk

- Daily dedicated support of Euroclear tier clients
- Assisting clients on corporate action events, such as purchase offers, meetings, default events, liquidation payments, exchange offers, certifications, consents, disclosures etc.
- Developing the professional relationship with clients by showing pro-activity and close follow up on their queries, handling escalations
- Anticipate client’s needs and propose solutions within the indicated policies and procedures
- Organising and participating to problem solving sessions
- Preparing client visit with full service review, monthly operational calls with the client
- Providing training and support to colleagues
- SPOC for complex events, considered as the point of reference for questions from clients and team members

- Three month of professional training on Corporate Actions in Brussels, Belgium
- Daily contact with international clients through telephone and written enquiries
- Interfacing with Operations teams to solve problems and keep clients informed
- Take care of appropriate follow-up (timely, accurately) of all client matters
- Establish and maintain effective relationships with clients gaining their trust and respect
- Coaching newcomers
- Giving a modular training on "Reporting to clients" to newcomers

GRIGGS Poland sp.z o.o., to ekskluzywny przedstawiciel marki DuVe na terytorium Polski (fabryka "Duna-Westa" - przedsiębiorstwo znajdujące się na Ukrainie)

- kontakt z istniejącymi klientami,
- tworzenie nowej bazy klientów,
- organizacja sali ekspozycyjnej,
- tworzenie strategii promocji,
- realizacja zamówień, wystawianie faktur,
- kontakt z fabryką na Ukrainie.

Recruitment Process Outsourcing (RPO)
Administration:
- contact with candidates,
- conducting telephone interviews (pre- sreening) and competency based interviews
- arranging face-to-face meetings with interviewers

Sourcing Department:
- sourcing candidates
- working with jobboards
- sreening CV

Accommodation, customer service and food service activities:

• Guests welcome
• Daily organization of restaurant’s floor (division into sections)
• Ensure proper adjustment of the menu to the kitchen offer
• Rotation of guests
• Assistance in the adoption and implementation of the orders
• Maintaining banquet
• Assistance in Room Service