пропозиції роботи
Katarzyna Mikulska
IT Manager I I help IT and business to understand each other I Service Delivery, Project Management, Digital Transformation, Cybersecurity
Łódź,
łódzkie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Adaptable & a quick learner
Agile & Waterfall Methodologies
Atlassian JIRA
Coaching
Compliance Implementation
Compliance Monitoring
Compliance Procedures
Confluence
Digital Transformation
ISO 27001
IT Operations
IT Operations Management
IT Security Operations
Leading Change
Lean Management
MS Project
NIS
Project Management
Salesforce.com
SAP ERP
Scrum
Zarządzanie IT
Agile
Rekrutacje IT
Audyt IT
Zarządzanie usługami IT
Strategia IT
Certyfikat ITIL v3
Kanban w zarządzaniu
PRINCE2 Practitioner Certificate
Outsourcing IT
BI
Change Menagement - Zarządzanie zmianą
BMC Remedy Service Desk
Atlassian Confluence
Customer Relationship Management
Risk Assessment and Management
Customer Focus
Team building and leadership skills
BMC Remedy ITSM
Jira Agile
Problem solving skills
Comunication skills
Help Desk IT / Support IT
Strategic Management
Skills in negotiation and conflicts resolution
SAP SuccessFactors
RPA
low code
Języki
angielski
biegły
Doświadczenie zawodowe
Head of IT Shared Service Center
I led IT support and consulting services, including Data Center, IT Operations, Service Desk and
Low Code applications developments for 25 Clients and 3500 users. My internal team consisted
of 80+ cross-domain IT engineers responsible for critical IT infrastructure for Poland's largest
pharma distributor.
My responsibilities were:
● Delivering IT support and consulting services (100+) according to best practices
● Supervising 20 projects and lead 1 program focusing on digital transformation and cybersecurity
● Vendor management with full RFI / RFP process responsibility, contracts & licenses management
● Designing and implementing HR process for the organization
● Financial management with P&L responsibility (20m PLN), budgeting and CAPEX (7m PLN)
My main achievements:
● Implementation of 3Y strategy and roadmap focusing on Customer Experience (technology),
Digital Transformation (projects), Cybersecurity and Talents (people)
● Redesign of service model by increasing service maturity in support, projects and R&D via such
practices as ITIL, Kanban or SCRUM, achieved 99% availability, 96% NPS score
● Design cloud-based services resulting in Service catalog +20% and Project portfolio +50% Y2Y
● Building proactive 24/7 monitoring and cybersecurity observability service with enhanced
cybersecurity measures (Cybereason EDR, SOC, SIEM)
● Visual management implementation with KPI measures, priorities and reporting via JIRA and
Business Intelligence aiming services performance according to SLA 90%
● As Program Manager successfully completion of IT transformation program for Polish drugstores
chain ensuring cybersecurity and 99% availability of IT critical services (500 MD)
● As Sponsor supervising implementation of critical projects for the Pelion SA eg.:
○ Exadata replacement in data centers and migrations of all respective db services
○ High availability and Disaster recovery project for 2 DCs aiming 100% redundancy
○ Corporate new ERP system design and feasibility study
● Keeping retention according to market level with 100% development plans coverage for the team
(+) On top of the above I supported ESG reporting project, focusing on vendor management
stream where I could share my experience in vendor management on global scale
Low Code applications developments for 25 Clients and 3500 users. My internal team consisted
of 80+ cross-domain IT engineers responsible for critical IT infrastructure for Poland's largest
pharma distributor.
My responsibilities were:
● Delivering IT support and consulting services (100+) according to best practices
● Supervising 20 projects and lead 1 program focusing on digital transformation and cybersecurity
● Vendor management with full RFI / RFP process responsibility, contracts & licenses management
● Designing and implementing HR process for the organization
● Financial management with P&L responsibility (20m PLN), budgeting and CAPEX (7m PLN)
My main achievements:
● Implementation of 3Y strategy and roadmap focusing on Customer Experience (technology),
Digital Transformation (projects), Cybersecurity and Talents (people)
● Redesign of service model by increasing service maturity in support, projects and R&D via such
practices as ITIL, Kanban or SCRUM, achieved 99% availability, 96% NPS score
● Design cloud-based services resulting in Service catalog +20% and Project portfolio +50% Y2Y
● Building proactive 24/7 monitoring and cybersecurity observability service with enhanced
cybersecurity measures (Cybereason EDR, SOC, SIEM)
● Visual management implementation with KPI measures, priorities and reporting via JIRA and
Business Intelligence aiming services performance according to SLA 90%
● As Program Manager successfully completion of IT transformation program for Polish drugstores
chain ensuring cybersecurity and 99% availability of IT critical services (500 MD)
● As Sponsor supervising implementation of critical projects for the Pelion SA eg.:
○ Exadata replacement in data centers and migrations of all respective db services
○ High availability and Disaster recovery project for 2 DCs aiming 100% redundancy
○ Corporate new ERP system design and feasibility study
● Keeping retention according to market level with 100% development plans coverage for the team
(+) On top of the above I supported ESG reporting project, focusing on vendor management
stream where I could share my experience in vendor management on global scale
Global Applications Manager
I built from the scratch and led a successful Global Applications Team of IT experts for support
and project services for the leading chocolate and cocoa producer.
My responsibilities:
● IT service delivery across all continents, in follow the sun mode, according to ITIL, covering full
applications portfolio and serving 13,000 users
● Planning and executing transitions from projects to BAU and from one-site to near/offshore
● Managing full external IT vendors portfolio, including managed service and contracts negotiations
● As Project Manager implementations of global solutions and continuous improvement initiatives
● Financial management for cost allocation, budgeting and forecasting of OPEX (5,5m CHF)
● Representative of IT in SSC Leadership Team
(+) Additionally, I acted as a Sustainability Ambassador for the Forever Chocolate & Seeds4Change
initiatives, being the leader and sponsor for activities eg. building awareness or cleaning the planet
My achievements:
● Global team composition and constant service delivery according to SLA 90%, NPS 98%
● Visual management and IT processes optimisation via BMC Remedyforce and ITIL
● Transitions and stabilization within 1 year 15 technical work streams (Sourcing, Pricing,
Logistic, Production, Sales, Customer care, Finance, Analytics, HR)
● Handover projects from development to RUN services (avg 50 Y2Y) enabling growth in IT
project capabilities by 30%
● Conducted RFI and RFP processes to select strategic partners for a 3-years IM/IT strategy and
successfully led 6 months transitions of 4 IT streams: SAP Basis, Analytics, Salesforce, HR SF
● Built IM/IT project capabilities in Lodz SSC engaged in global projects
● Implementation and product management for SAP Solution Manager as global solution
improving change and release process (200 MD) plus ABAP code review process (CCLM)
● Led test automation project reducing defects by 10% (200 MD each)
and project services for the leading chocolate and cocoa producer.
My responsibilities:
● IT service delivery across all continents, in follow the sun mode, according to ITIL, covering full
applications portfolio and serving 13,000 users
● Planning and executing transitions from projects to BAU and from one-site to near/offshore
● Managing full external IT vendors portfolio, including managed service and contracts negotiations
● As Project Manager implementations of global solutions and continuous improvement initiatives
● Financial management for cost allocation, budgeting and forecasting of OPEX (5,5m CHF)
● Representative of IT in SSC Leadership Team
(+) Additionally, I acted as a Sustainability Ambassador for the Forever Chocolate & Seeds4Change
initiatives, being the leader and sponsor for activities eg. building awareness or cleaning the planet
My achievements:
● Global team composition and constant service delivery according to SLA 90%, NPS 98%
● Visual management and IT processes optimisation via BMC Remedyforce and ITIL
● Transitions and stabilization within 1 year 15 technical work streams (Sourcing, Pricing,
Logistic, Production, Sales, Customer care, Finance, Analytics, HR)
● Handover projects from development to RUN services (avg 50 Y2Y) enabling growth in IT
project capabilities by 30%
● Conducted RFI and RFP processes to select strategic partners for a 3-years IM/IT strategy and
successfully led 6 months transitions of 4 IT streams: SAP Basis, Analytics, Salesforce, HR SF
● Built IM/IT project capabilities in Lodz SSC engaged in global projects
● Implementation and product management for SAP Solution Manager as global solution
improving change and release process (200 MD) plus ABAP code review process (CCLM)
● Led test automation project reducing defects by 10% (200 MD each)
IT Operations Manager
I led a 50+ cross functional team responsible for IT services delivery for 10 global Clients from
different domains (pharma, automotive, FMCG, chemical). We focused on SAP and enterprise
systems roll-outs, implementations, testing CoE and support and End Users Service Desk
delivery.
My responsibilities:
● Set up teams and services for the Clients, planning capacity, controlling contract execution
● IT Service Deliver, SLA/KPI monitoring, reporting and service improvements
● Leading and planning scope of transitions to near/offshore locations
● Pre-sales, due diligence, and service design for each of the Client
● Financial Management for budgeting and forecasting of OPEX
● LEAN and SCRUM implementation to increase productivity and team capacity utilization
(+) I was a member of the ICT cluster at Technical University of Lodz, focusing on the education
stream aiming to build the link between the local job market and university, employer and students
different domains (pharma, automotive, FMCG, chemical). We focused on SAP and enterprise
systems roll-outs, implementations, testing CoE and support and End Users Service Desk
delivery.
My responsibilities:
● Set up teams and services for the Clients, planning capacity, controlling contract execution
● IT Service Deliver, SLA/KPI monitoring, reporting and service improvements
● Leading and planning scope of transitions to near/offshore locations
● Pre-sales, due diligence, and service design for each of the Client
● Financial Management for budgeting and forecasting of OPEX
● LEAN and SCRUM implementation to increase productivity and team capacity utilization
(+) I was a member of the ICT cluster at Technical University of Lodz, focusing on the education
stream aiming to build the link between the local job market and university, employer and students
Senior Team Leader
My responsibilities:
● Management of IT operations, service delivery, and support.
● Leading Project Management Office as PMO Lead
● Serving as Project Manager, Release Manager, and Business Analyst
● Management of IT operations, service delivery, and support.
● Leading Project Management Office as PMO Lead
● Serving as Project Manager, Release Manager, and Business Analyst
Szkolenia i kursy
Artificial Intelligence: AI, ML, DL, GenAI, Pluralsight, 2024
DevOps Foundation, Altkom, 2023
Leadership Program BCML1/BCML2, Barry Callebaut, 2017/2020
CERTIFICATION - PRINCE2 Foundation / Practitioner, APMG International, 2007/2015
Lean Champion, 2014/2015
CERTIFICATION - ISTQB Foundation, ISTQB®, 2014
Professional Scrum Foundation 2013
CERTIFICATION - ITIL Foundation V3, PeopleCert, 2014
AC 200, SAP Poland Academy, 2006
ASAP Methodology Certificate, SAP Poland, 2006-2007
DevOps Foundation, Altkom, 2023
Leadership Program BCML1/BCML2, Barry Callebaut, 2017/2020
CERTIFICATION - PRINCE2 Foundation / Practitioner, APMG International, 2007/2015
Lean Champion, 2014/2015
CERTIFICATION - ISTQB Foundation, ISTQB®, 2014
Professional Scrum Foundation 2013
CERTIFICATION - ITIL Foundation V3, PeopleCert, 2014
AC 200, SAP Poland Academy, 2006
ASAP Methodology Certificate, SAP Poland, 2006-2007
Edukacja
ekonomia, magisterskie
Uniwersytet Łódzki
Specjalizacje
IT - Administracja
Bezpieczeństwo/Audyt
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie projektem
IT - Rozwój oprogramowania
Zarządzanie IT
