Katarzyna (Mierzwinska) Fedele

- Leading Deal Desk Analyst for SEMEA PSO
- Working with Professional Services Organisation (PSO) to scope and price professional services agreements.
- Managing the “one-touch” sales engagement model.
- Serving as primary point of contact for non-standard sales terms and conditions, working closely with Revenue and Legal to release contracts.
- Serving as a trusted adviser to PSO on pricing and business terms to support the sales effort. Advising PSO on alternative contract options to help drive deal closures.
- Ensuring compliance with published sales and business approval policies. Being a sales advocate & partner to internal organizations to understand complex sales issues. Collaborating with impacted parties to identify acceptable options to facilitate deal closures.
- Facilitating conference calls with PSO management
- Weekly reporting of deals status
- Working with teammates and management to identify process improvement and/or PSO training opportunities.
- Involved in hiring/coaching/mentoring of New Hires.

- Customers’ Orders validation and bookings for various order types specifics (standard, SPF, ELA, VPP etc.) in Emerging market (APAC, LATAM, PSO, Canada) with respect to company procedures and guidelines.
- Assisting external and internal customers with any queries related to order processing, status and product features.
- Managing and supporting Professional Services bookings.
- Coordinating physical orders fulfilment and managing supply chain issues for APAC, CALA & EMEA orders (cooperating with ALOM International supply chain & internal VMW teams).
- Revenue at risk tracking and supporting successful Quarter End close, including Revenue at risk reporting to APAC & EMEA OM Management.
- Project work: Actively participate in projects (ex. EDI, Changepoint upgrade, RMB): review/update documentation, FRD, BRD, UAT and CRP, participate in meetings/calls
- Training & coaching of New Hires

• Dostarczanie klientom danych finansowych dotyczących przedsiębiorstw na rynku francuskim (Francja, Luksemburg, Belgia)
• Uaktualnianie baz danych
• Pozyskiwanie informacji finansowych

obsługa klienta

przygotowywanie materiałów,
prowadzenie i obserwacja zajęć,
prowadzenie dziennika praktyk