пропозиції роботи
Katarzyna Markowicz
Advisor, Lufthansa Global Business Services
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Amadeus GDS
Customer Service Systems
Help Desk Implementation
Microsoft Excel
Microsoft Office
Microsoft Word
Process Migration
Sales Audit
Driving License (B)
process improvment
SQL basic
SAP (Sirax)
Języki
polski
ojczysty
angielski
biegły
niemiecki
dobry
Doświadczenie zawodowe
Advisor
LH Group Contract Management Tool Support:
- process transition from Lufthansa Revenue Systems - Norderstedt,
- first level of support (e-mails/telephone) for the worldwide LH Group and OAL (AC/UA/NH) carriers customers on every level of contract creating and managing,
- reports creation and analysis
Contracting Team:
- input of market specific contracts into the LH Group Contract Management Tool for Agnecies/Companies
- cooperation with local LH offices
DOT:
- quarterly audit of the correct pricing of tickets in accordance with the U.S. Department of Transportation
- process transition from Lufthansa Revenue Systems - Norderstedt,
- first level of support (e-mails/telephone) for the worldwide LH Group and OAL (AC/UA/NH) carriers customers on every level of contract creating and managing,
- reports creation and analysis
Contracting Team:
- input of market specific contracts into the LH Group Contract Management Tool for Agnecies/Companies
- cooperation with local LH offices
DOT:
- quarterly audit of the correct pricing of tickets in accordance with the U.S. Department of Transportation
Accountant - Sales Accounting
Audit Team - Sales Revenue Audit for Swiss International Airlines:
- fare/tax/commission/refund/exchange audit for US/CA/AT/DE Markets
- cooperation with Swiss Office in Basel
- Agent Master Data creation/correction
- documentation/manuals creation
- process transition to external provider
- fare/tax/commission/refund/exchange audit for US/CA/AT/DE Markets
- cooperation with Swiss Office in Basel
- Agent Master Data creation/correction
- documentation/manuals creation
- process transition to external provider
Office Administrator
The First Revenue Office in Tarnow
Secretary/Administrator Office:
- e-mail, fax and telephone-exchange service
- incoming mail managing
- mail and information distributing within an office
- drafting letters and other documents, making appointments
- e-mail, fax and telephone-exchange service
- incoming mail managing
- mail and information distributing within an office
- drafting letters and other documents, making appointments
Shop Assistant
Drewno-Styl
Shop assistant - building finishing materials company
Intern
The First Revenue Office in Tarnow
The income tax department:
- entering the tax-declaration into the system
- archiving documentation
- entering the tax-declaration into the system
- archiving documentation
Szkolenia i kursy
Customer Service
Data Protection
Outlook Advanced
Data Protection
Outlook Advanced
Edukacja
International Relations - European Studies, licencjackie
Krakowska Akademia im. Andrzeja Frycza-Modrzewskiego
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
Non-fiction literature
Football
Travelling
Football
Travelling
