Katarzyna Majewska
Recruitment Manager, Fujitsu Technology Solutions Sp. z o. o.
Umiejętności
BPO
Client Service Oriented
DMAIC
FMEA
Goal Orientation
ISO 14001
Lean Manufacturing
5S (methodology)
ISO 9001
Recruitment
ISO 18001
5. Dlaczego
Problem Solving & Escalation Management
Team Development
Team Managment
Team building and leadership skills
Audit
Kaizen (methodology)
Analytical Abilities
Języki
angielski
dobry
niemiecki
dobry
Doświadczenie zawodowe
HR Operations Supervisor
-> supervise and coordinate a team delivering HR operational services for an European customer;
-> responsibility for recruiting, hiring, setting and monitoring of annual performance plans, coaching and career development;
-> actively support integration and transition of personnel administration process into center in Poland;
-> work in conjunction with IT department to support development, testing and implementation of system and applications upgrades;
-> assist internal and external auditors during audit process
-> responsibility for recruiting, hiring, setting and monitoring of annual performance plans, coaching and career development;
-> actively support integration and transition of personnel administration process into center in Poland;
-> work in conjunction with IT department to support development, testing and implementation of system and applications upgrades;
-> assist internal and external auditors during audit process
HR Operations Team Leader
-> monitoring daily performance in order to ensure accuracy, timeliness and volumetric targets;
-> balancing workload, re-assign responsibilities within the team to meet capacity and productivity goals;
-> proactively avoiding backlogs and abandoned calls;
-> helping analyze variations in the SLA metrics. In case metrics are not met, implement action plans;
-> preparing reports;
-> performing specific tasks that cannot be assigned to processors due to segregation of duties or other reasons;
-> document process changes;
-> participating in improvement projects to ensure quality of the process/coordinate improvement projects within the team.
-> balancing workload, re-assign responsibilities within the team to meet capacity and productivity goals;
-> proactively avoiding backlogs and abandoned calls;
-> helping analyze variations in the SLA metrics. In case metrics are not met, implement action plans;
-> preparing reports;
-> performing specific tasks that cannot be assigned to processors due to segregation of duties or other reasons;
-> document process changes;
-> participating in improvement projects to ensure quality of the process/coordinate improvement projects within the team.
Quality Specialist
-> supervision of product quality assurance (household appliances),
-> development and implementation of procedures and documentation based on the effective Quality Management System (EMPB / PFMEA / IP),
-> complaints management,
-> quality visits and close collaboration with clients in order to analyse root cause of errors and create plans to improve product quality (R8D, Ishikawa,5W methods),
-> initiating activities in order to optimize production process,
-> partial supplier supervision,
-> regular staff quality trainings,
-> active participation and responsibility for client's audits preparations
-> development and implementation of procedures and documentation based on the effective Quality Management System (EMPB / PFMEA / IP),
-> complaints management,
-> quality visits and close collaboration with clients in order to analyse root cause of errors and create plans to improve product quality (R8D, Ishikawa,5W methods),
-> initiating activities in order to optimize production process,
-> partial supplier supervision,
-> regular staff quality trainings,
-> active participation and responsibility for client's audits preparations
Production Assistant
-> cooperation and negotiation with personnel agency;
-> onboarding and permanent employees supervision;
-> preparation of reports and documentation;
-> trainings ad holiday schedule preparation.
-> onboarding and permanent employees supervision;
-> preparation of reports and documentation;
-> trainings ad holiday schedule preparation.
Branch Manager
-> pursuing of selling policy in area of acquiring new business clients,
-> attending to maintaining positive, stable business relationships with existing partners and professional current service of them,
-> projects implementation within the framework of the budget,
-> trade negotiations,
-> developing strategies,
-> planning,
-> several persons' team management,
-> evaluation and development of staff's competence,
-> promoting of offered services, reporting
-> attending to maintaining positive, stable business relationships with existing partners and professional current service of them,
-> projects implementation within the framework of the budget,
-> trade negotiations,
-> developing strategies,
-> planning,
-> several persons' team management,
-> evaluation and development of staff's competence,
-> promoting of offered services, reporting
Edukacja
Specjalizacje
Call Center
Zarządzanie Call Center
Human Resources/Zasoby ludzkie
Rekrutacja/Employer Branding
Human Resources/Zasoby ludzkie
Zarządzanie HR
Produkcja
Optymalizacja procesu produkcji
Zarządzanie jakością
Zapewnienie jakości
Grupy
Outsourcingportal.pl
OutsourcingPortal.pl to serwis internetowy poświęcony tematyce outsourcingu, którego grupę docelową stanowią inwestorzy, usługodawcy jak również klienci firm z branży sektora outsourcingowego w tym ró