Katarzyna Koszałkowska

 responsible for coordinating the work of the team involved in the life cycle management of IT assets
 coordinate asset and configuration process, license management process and purchase management process

 accountable for implementing, adjusting and maintaining Configuration Management process (ISO/IEC 20000 certification in 2009)
 project, maintenance and development CMS, CMDB
 preparing and updating procedures and policies
 supervising and coordinating on the levels of configuration process; designing metrics, service targets, milestones
 creation and monitoring key performance indicator (KPI)
 ensure that all indicated problems are optimally recorded, assessed, classified and scheduled
 IT project management
 creating financial and service level agreement (SLA) reports for the top management

 description, preparing and executing efficiency, stability and regression testing environment for pre-production
 development of implementation documentation
 formulating/development and implementation of test processes
 taking part in developing and experience in Change Management process
 active participation in the projects, initiatives and orders
 providing information and analysis needed to implement changes to existing production systems to the development teams responsible for IT at the Bank
 planning for the use of hardware resources for new solutions and changes in IT systems
 analysis of the causes of incidents / errors in production systems
 creation of monitoring systems applications / business services
 support teams responsible for the production environment
 responsible for overseeing the monitoring of banking systems
 implementation of changes or new versions of the system
 updating and maintenance of policies and IT procedures