пропозиції роботи
Katarzyna Gajewska
Professional Services Department Manager
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Agile
Analiza
Analiza biznesowa
Zarządzanie zmianą
CRM
Zorientowanie na klienta
Bazy danych
Integracja
ITIL
Certyfikat ITIL
JIRA
Zarządzanie
Outsourcing
przedsprzedaż
Zarządzanie produktem
Project Management
Planowanie projektów
Analiza wymagań
Rozówj oprogramowania
Zarządzanie projektami programistycznymi
Telekomunikacja
Testowanie
Szkolenie
XML
Zarządzanie zespołem
Języki
angielski
biegły
francuski
dobry
niemiecki
dobry
szwedzki
dobry
Doświadczenie zawodowe
Professional Services Department Manager
Professional Services Department is responsible for all activities related to transition and analysis on LATAM projects.
The main purpose of the Transport Optimisation Project is to provide a deep transformation in the processes and tools in the Customers' transportation network. To make this transformation effective we need to ensure a smaller impact on a daily and tools to enrich the information needed for application and project portfolio management work of all engaged people.
The main purpose of the Transport Optimisation Project is to provide a deep transformation in the processes and tools in the Customers' transportation network. To make this transformation effective we need to ensure a smaller impact on a daily and tools to enrich the information needed for application and project portfolio management work of all engaged people.
Transition Manager
Tasks / Responsibilities:
- Leading transition projects
- Reviewing project proposals to determine goals, time frame and procedures
- Identifying and schedule project deliverables, milestones and required tasks
- Monitoring progress against plan
- Analysing process gaps, and opportunities to improve
- Managing risks and issues registered throughout the lifecycle of a business process transition, acting as the key interface and single point of contact
- Identifying and schedule project deliverables, milestones and required tasks
- Managing overall transition program performance across defined phases and work streams
- Monitoring the progress of migration and acquiring knowledge
- Ensuring the quality and properness of the processes documentation
- Managing Service delivery – daily operations in cooperation with Customer
- Developing work plans, managing deadlines and SLAs
- Recruiting (from internal and external sources) a project or a service team to deliver required results
- Communicating with stakeholders and managing expectations on deliverables
- Leading transition projects
- Reviewing project proposals to determine goals, time frame and procedures
- Identifying and schedule project deliverables, milestones and required tasks
- Monitoring progress against plan
- Analysing process gaps, and opportunities to improve
- Managing risks and issues registered throughout the lifecycle of a business process transition, acting as the key interface and single point of contact
- Identifying and schedule project deliverables, milestones and required tasks
- Managing overall transition program performance across defined phases and work streams
- Monitoring the progress of migration and acquiring knowledge
- Ensuring the quality and properness of the processes documentation
- Managing Service delivery – daily operations in cooperation with Customer
- Developing work plans, managing deadlines and SLAs
- Recruiting (from internal and external sources) a project or a service team to deliver required results
- Communicating with stakeholders and managing expectations on deliverables
Service Level Manager
- Negotiation Service Level Agreements and ensuring that these are met
- Monitoring service levels
- Making sure that all CONTINUOUS SERVICES and Processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets
That includes Continual Service Improvement and under this scope belongs:
• Responsibility for managing improvements to IT Service Management processes and IT services. Continually measuring the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
• Process Management - planning and coordinating all Process Management activities. Supporting all parties involved in managing and improving processes, in particular the Process Owners as well as coordinating all changes to processes, thereby making sure that all processes cooperate in a seamless way.
- Monitoring service levels
- Making sure that all CONTINUOUS SERVICES and Processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets
That includes Continual Service Improvement and under this scope belongs:
• Responsibility for managing improvements to IT Service Management processes and IT services. Continually measuring the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
• Process Management - planning and coordinating all Process Management activities. Supporting all parties involved in managing and improving processes, in particular the Process Owners as well as coordinating all changes to processes, thereby making sure that all processes cooperate in a seamless way.
3rd Party Vendor Manager / Supplier Manager
Project with E-Plus Germany
- Next Generation Network Planning Program – implementation of NGNP platform for E-Plus in a managed services model;
- first line of contact, negotiations & cooperation with large companies (i.e.: Nokia Siemens Networks, Ericsson, ZTE, Actix, Aircom, Comsearch, Esri, Infas, Mentopolis, Safe Software - Con terra)
- Next Generation Network Planning Program – implementation of NGNP platform for E-Plus in a managed services model;
- first line of contact, negotiations & cooperation with large companies (i.e.: Nokia Siemens Networks, Ericsson, ZTE, Actix, Aircom, Comsearch, Esri, Infas, Mentopolis, Safe Software - Con terra)
Telco Marketing&PR&AR
Span of Authority: Internet/Web; Branding; e- Marketing; Advertising; Product Marketing; Leads Generation Programs & Leads Management, Public Relations; Internal branding and communications; Database marketing; Trade promotions; Analysts relations building; Industry Organizations Coordination; Distribution/Channels; Strategic account management.
Senior Trainer and Documentation
Trainings conducting. Testing and consulting. Translating.Co-operation with Project Managers for specific projects.
Experience: USA, WA, Olympia - Department of Information Services (DIS - governmental Agency) ; France, Pau/Paris - trainings for Steria/Axione, Germany, Bonn - T-Mobile; Iran, Tehran - Data Communication provider; Poland – internal trainings conducting. Trainings for Polish Telco operators, e.g. Era, Dialog.
Experience: USA, WA, Olympia - Department of Information Services (DIS - governmental Agency) ; France, Pau/Paris - trainings for Steria/Axione, Germany, Bonn - T-Mobile; Iran, Tehran - Data Communication provider; Poland – internal trainings conducting. Trainings for Polish Telco operators, e.g. Era, Dialog.
Translator and Interpreter
AIM Employment, London, UK
Translating and interpreting of law documents. Participation in counseling as a translator.
Promotion Specialist
Starosty Office
Internship in Starosty Office in Olkusz, małopolskie, together with Austrian trainee as a part of EuroeXchange Programme organized by students' organization AIESEC in the Department of Promotion, Development, Investments and European Funds.
Tłumacz
Biuro prawnicze w Londynie, UK
Szkolenia i kursy
Miękkie szkolenia: Zarządzanie przez cele, Zarządzanie czasem, Szkolenie dla trenerów, Techniki Dyplomacji, Techniki NLP.
MS Word zaawansowany, MS Excel zaawansowany, Adobe Photoshop.
MS Word zaawansowany, MS Excel zaawansowany, Adobe Photoshop.
Edukacja
International Marketing, magisterskie
Swedish School of Business and Administration, Helsinki, Finlandia
Stosunki Międzynarodowe, magisterskie
Akademia Ekonomiczna w Krakowie
Specjalizacje
Łańcuch dostaw
Zarządzanie łańcuchem dostaw
Zainteresowania
Sporty: nurkowanie, indoor cycling, snowboard, salsa, trekking, tenis, paragliding, siatkówka.
Podróże: tramping i nie tylko :-)
Inne: WebMarketing, PR, Kultura Skandynawii i Bliskiego Wschodu, zarządzanie międzynarodowe, marketing międzynarodowy.
Podróże: tramping i nie tylko :-)
Inne: WebMarketing, PR, Kultura Skandynawii i Bliskiego Wschodu, zarządzanie międzynarodowe, marketing międzynarodowy.
Grupy
UEK
Uniwersytet Ekonomiczny w Krakowie, założony w 1925 roku, to jedna z najlepszych państwowych uczelni ekonomicznych w Polsce, a jednocześnie największa uczelnia ekonomiczna w Europie Środkowej.
ABY POMÓC W 48 GODZIN
Grupa ta ma na celu umożliwienie jej uczestnikom szybkie reagowanie na wzajemne potrzeby, nie tylko w wydaniu biznesowym. W założeniu skierowana do jak najszerszego ogrona osób, gdyż nigdy nie
AFTER WORK
NASZYM CELEM JEST POZNANIE JAK NAJWIĘKSZEJ ILOŚCI NOWYCH ZNAJOMYCH ! Zapraszamy osoby tylko ze ZDJĘCIEM i kompletnym profilem. Nie przyjmujemy żadnych reklamacji.
Antymanipulacja
Grupa dla osób, które pragną dowiedzieć się w jaki sposób bronić się przed manipulacją.
Dla wszystkich tych, którzy postępują etycznie,
którzy nie manipulują innymi oraz nie chcą aby nimi manipulowa
Atmosfera Skydiving Club
Skoki spadochronowe, paralotnie. Spędzanie wolnego czasu w powietrzu i na lotnisku w oparciu o Klub Spadochronowy Atmosfera.
b2b FREIGHT INLAND Spedycja Drogowa i kanałowa
Tu zamieszczamy zapotrzebowania na konkretne dostawy lub oferty.
Zapotrzebowanie i oferty na FREIGHT MORSKI:
www.goldenline.pl/grupa/freight-forwarding-mors...
b2b FREIGHT SEA Spedycja morska
Tu prosze zamieszczac tylko ogloszenia o zapotrzebowaniu na transport morski lub oferty transportu morskiego
Backpacking
Backpacking, czyli…
„Świat i wszystko, co na nim jest” - w taki sposób przed laty określono tematykę znanego chyba na całym globie magazynu National Geografic.
Business Lunch
Szukasz lokalu na spotkania z klientami, chcesz podzielić się swoimi spostrzeżeniami z lokali gdzie byłeś. Przyłącz się do nas :)
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.
