Katarzyna Cupak

• international customers relations, weekly updates on order status, order readiness/progress reports, dealing with inquiries and claims, problem solving/escalation, shipping team coordination, close cooperation with all company departments, order follow up to the point of shipment/export out of EU, technical documentation translation
• overseeing and filling in shipping documents (CMR, MRN), issuing certificates of origin, EUR-1, business documents legalization – Chamber of Commerce, Ministry of Foreign Affairs, various foreign Embassies. Cooperating with customs agency and customs office, clearing current issues: lack of export confirmations (IE-599), procuring additional documents/certificates confirming export, extending MRN validity (i.e. supporting finance dep. in getting proper documentation as a proof of delivery for VAT exemption)
• taking active part in international conferences, company presentation

• reception running, supporting board of directors in all issues, organizing meetings and conferences, inbound and outbound mail supervision, multitasking, translating business documentation

• Interpreting and translating for Department for Work and Pensions (DWP) for Polish clients (Leeds, Doncaster, Sheffield, Barnsley and Rotherham)
• Assisting and interpreting for Polish clients in local and district hospitals (general, dental, ante-natal).

(students ranging from ages 8 to 35):
• Arranging the textbook material and preparing classes for beginners, intermediate and advanced students
• Preparing students for ‘A’ level examinations in English
• Helping to improve adult students’ conversational skills for business trips abroad