Kasia Słomińska

Taking charge of the administration of 100 schemes, administration includes:
- Reconcile monthly policy holders accounts
- Take responsibility for schemes allocation
- Issue leaving service options and benefits payments
- Take ownership of customer queries (as premium increase or decrease, cancellations, CFI’s )
- Dealing with policy holders, schemes, agents, brokers
- Provide excellent quality customer service by provision of correct, clear information in a helpful & friendly manner
- Assist in the training and development of other team members

- Prepared and input data for payroll calculation
- Performed payroll calculations and verify results
- Resolved payroll related queries
- Assisted in the production and distribution of payslips and other payroll reports

- Provided excellent customer service
- Answered customer questions and totalled purchases
- Balanced cash drawer accurately on regular basis
- Organized sale and organized stock needed for the week
- Training new employees
- Supervised employee team of typically 2 to 3 people

- Ensured all orders received via telephone, fax and post were processed accurately and promptly upon receipt.
- Ensured that all customer queries - order queries, stock situation, deliveries, and invoices are resolved satisfactorily.
- Provided technical and product advice.
- Processed returns from the customer in accordance with company policy.
- Ensured all service complaints were dealt with upon receipt, entered accurately into the complaint system and resolved to the satisfaction of the customer.
- Regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc.
- Monitored the invoicing process, including duplicate invoicing as requested .

- Managed Distributors database
- Maintained files and records of invoices
- Purchased orders and other related documentation
- Raised purchase orders
- Issued invoices
- Customer service