Karolina Domagała

Within the Finance SSC and reporting to the OTC Billing & Collections Manager, supervise a team of 3 Credit Controllers on a day-to-day basis. Managing a debtor ledger, ensure collection of outstanding debt for Turner EMEA within agreed payment terms. Ensure the Credit Control team are motivated and focused to achieve monthly cash collection targets and DSO reduction. Other key aspects of the role will be to provide a high level of customer service for both internal and external Turner customers, by effective management of customer account and invoice disputes, liaising with Sales teams to ensure disputes are resolved within agreed SLAs for the department and escalation of issues to the OTC Manager as appropriate.

- All aspects of supervising a mentoring a team of 3 Credit Controllers for the Turner EMEA Regions.
- Achievement of DSO reduction and cash collection targets by the effective collection of outstanding debt for the designated EMEA region of the business within agreed payment terms.
- Regular ledger reviews with Credit Controllers and escalating issues to the O2C manager as appropriate.
- Work closely with Turner EMEA Sales teams to support sales for the business by providing a high level of Customer Service for all customers, with a particular focus on Key Accounts for the business.
- Effective management of the automated collection function, including Dunning letters and outsourcing to external Debt Collection Agents.
- Effective management of account/invoice disputes, both with internal and external customers so that disputes are resolved within agreed SLAs.
- As per collection strategies defined, escalation of debt and recommendations for account blocks where appropriate.
- Identification of bad debt and preparation of documentation as appropriate.
- Weekly/monthly reporting of collections and dispute management to assist with KPIs, cash forecasting and SLA monitoring.

Within the Finance SSC and reporting to the Credit Control Team Leader, manage collection of outstanding debt for our clients EMEA ledger and ensure customers adhere to their agreed payment terms, provide a high level of customer service for both internal and external customers, by effective management of customer account and invoice disputes and prompt escalation of issues within agreed SLAs for the department.

- Monitoring Accounts Receivable - Poland, Czech Republic, Slovakia, Balkans and Nordics;
- Achievement of DSO reduction and cash collection targets by the effective collection of outstanding debt for the designated EMEA region of the business within agreed payment terms;
- Work closely with EMEA Sales teams to support sales for the business by providing a high level of Customer Service for all customers, with a particular focus on Key Accounts for the business;
- Effective management of the automated collection function, including dunning letters and outsourcing to external Debt Collection Agents;
- Effective management of account/invoice disputes, both with internal and external
customers so that disputes are resolved within agreed SLAs;
- As per collection strategies defined, escalation of debt and recommendations for account blocks where appropriate;
- Identification of bad debt and preparation of documentation as appropriate;
- Chasing customers for Withholding Tax certificates as required.

• Credit Control
- Responsible for all Corporate and Key Accounts
- Cash collection
- Collection forecasts
- Keeping the DSO to a minimum
- Account reconciliations
- Reporting
- Database responsibility for own accounts
- Query/dispute handling and escalation
- Relationship building with both internal stakeholders and external customers

• Sales ledger
- Cash posting and allocation, journals
- Banking

• The Collection Team
- Monitoring Accounts Receivable - UK and SSAF accounts
- Build and maintain client relationships on all levels
- Daily contact with customers via e-mail or phone
- Resolve outstanding queries and communicate back to relevant parties in a timely fashion
- Post cash receipts and write off to customer accounts
- Keep accounts up to date with all notes on chasing and queries raised, escalating the query where necessary
- Cash forecasting

• The Credit Team
- Main countries handled: Germany, Switzerland, Netherlands
- Handling orders on hold and obtaining release approvals
- Reviewing, recommending and setting up Credit Limits

• The Consolidaton Team
- Reporting
- EMEA Consolidation of Cash Forecasts on a weekly and monthly basis
- Team Leader backup

• The Collection Team
- Monitoring Accounts Receivable - UK, MENAT and SSAF accounts
- Daily contact with customers via e-mail or phone
- Cash forecasting
- Reporting and EMEA Consolidation of Cash Forecasts on a weekly and monthly basis
- Team Leader backup

• The Credit Team
- Main countries handled: Germany, Switzerland, Netherlands
- Handling orders on hold and obtaining release approvals
- Reviewing, recommending and setting up Credit Limits

- Timely and accurate cash processing;
- Processing direct debits for German customers;
- Input information into system, maintain and update account records;
- Communicate with internal and external customers in effective manner;
- Ensure that Motorola standards are met.

- timely and accurate processing – take ownership and initiative until transaction is successfully and accurately processed;
- thoroughly check work prior to completion of posting to avoid unnecessary corrections;
- reconciling and balancing monthly Group transactions;
- inputting information into systems, maintain and update account records;
- communication with internal and external customers;
- providing trainings for Customer Service Department.