Karol Chrzanowski

- Involvement in full customer life-cycle, from pre-sales, through implementation to post-implementation support.
- Interact with sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
- Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation and tracking timelines and deliverables.
- Perform basic technical implementation tasks, such as customer configuration updates.
- Provide technical ownership of long-term customer relationships.
- Work closely with Engagement Managers, Solutions Engineering, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
- Identify new product features and additional sales opportunities during trials and integrations and communicate to product development and engineering teams.
- Participate in internal projects that help scale the group, implement best practices, and improve methodology.

- Information security exceptions process (quality assurance, risk assessments, management,
process development, L2 support and reporting),
- Support for first cut risk assessment system (security profile) application, technical
components and infrastructure,
- Vendor risk assessment for client facing technology,
- Infrastructure risk assessment (firewall change management),
- Firewall risk assessment for data protection zone (under Swiss Regulatory Requirement),
- Firewall rules reporting and review,
- Security voting in software and hardware/end users software procurement system.
- Improving patch management and vulnerability control process

Designing and modifying global corporate solution based on cloud computing and terminal stations (Ubuntu).
Administrating Configuration and Computers Managing System (Landscape, Ubuntu).
Preparing and testing new IT solutions for corporate environment.
Preparing technical and procedural documentation.
Ticket incident management for Global Team.
Worldwide upgrade of Linux Ubuntu corporate image.
Global Business Continuity Plan for corporate environment.

Responsibilities:
o Leading on site support team.
o Creating support procedures for users and support teams.
o Implementation of Linux Ubuntu and Cloud Computing in corporate environment
+ Co-creation of customized system, with testing and debugging,
+ Preparing, testing and deployment of configuration for different engagements,
+ Preparing training materials and and training users for usage of new environment,
+Preparing supporting websites and managing them: Knowledge Base, Favorite sites for each dept.
+Migration of users documents and mail from MS Exchange to Google Apps and Mail,

Responsibilities:
o Implementation of Linux Ubuntu and Cloud Computing in corporate environment
+ Co-creation of customized system, with testing and debugging,
+ Preparing, testing and deployment of configuration for different engagements,
+ Preparing training materials and and training users for usage of new environment,
+Preparing supporting websites and managing them: Knowledge Base, Favorite sites for each dept.
+Migration of users documents and mail from MS Exchange to Google Apps and Mail,

*Implementation of encryption system Sophos Safeguard Enterprise,
*Implementation of backup system for client stations Iron Mountain,
*Identyfication and solving problems logged by users,

Responsibilities:
*Implementation of encryption system Sophos Safeguard Enterprise,
*Implementation of backup system for client stations Iron Mountain,
*Identification and solving problems logged by users,
*Supported systems:

+OS; Windows 2000, Windows XP, Windows Vista, Ubuntu,
+Office packs: Microsoft Office 2003, 2007, IBM Lotus Notes,
+Production applications: SAP 640, Citrix (XenApp) client, Ears, Business Object, NOP, IBM Lotus Notes,

*cooperation with external Help Desks ; IBM, CSC, SOGETI,
*Supported equipment: desktops, laptops, LAN and USB Printers and fax, Projectors, Video Conference Polycom,
*Basic network diagnostic, preparing new connections, installing network hardware (switches, routers, converters),
*Cooperation with external contractor,
*Creating and updating technical IT documentation
*Administration in AD domain containing about 2000 users,
*Equipment distribution in company,
*Logging service request base on phone calls,

*Implementation of encryption system Sophos Safeguard Enterprise,
*Implementation of backup system for client stations Iron Mountain,
*Identification and solving problems logged by users,
*Supported systems:

+OS; Windows 2000, Windows XP, Windows Vista, Ubuntu,
+Office packs: Microsoft Office 2003, 2007, IBM Lotus Notes,
+Production applications: SAP 640, Citrix (XenApp) client, Ears, Business Object, NOP, IBM Lotus Notes,

*cooperation with external Help Desks ; IBM, CSC, SOGETI,
*Supported equipment: desktops, laptops, LAN and USB Printers and fax, Projectors, Video Conference Polycom,
*Basic network diagnostic, preparing new connections, installing network hardware (switches, routers, converters),
*Cooperation with external contractor,
*Creating and updating technical IT documentation
*Administration in AD domain containing about 2000 users,
*Equipment distribution in company,
*Logging service request base on phone calls,

Machine conservation, taking deliverys, working on production line.