Umiejętności
Call Center
CCNA
Consulting
LAN Switching
Microsoft Excel
Project Management
Routing
TCP/IP protocols
Ticketing Tools
Analiza biznesowa
Microsoft Outlook
Certyfikat ITIL v3
Prezentacje handlowe
IT security
Customer Relationship Management
Microsoft Excel VBA
Customer Focus
SLA & KPIs
Comunication skills
Budowanie relacji z klientem
Professional Customer Service
SDM 12-CA Service Desk - ticketing application
Języki
francuski
ojczysty
arabski
ojczysty
angielski
biegły
polski
biegły
Doświadczenie zawodowe
Pre Sales Engineer
Establish and manage relationship with key customers and partners to optimize their network and drive new business
Perform install base analysis and risk assessment to build optimization plan. Present them to Sales Leaders and customers to get their buy-in.
Manage requirements at the project level
Do post evaluation and propose to customers new product and solutions
Help the customer to understand Cisco product and service portfolio and importance of infrastructure health on their business.
Perform install base analysis and risk assessment to build optimization plan. Present them to Sales Leaders and customers to get their buy-in.
Manage requirements at the project level
Do post evaluation and propose to customers new product and solutions
Help the customer to understand Cisco product and service portfolio and importance of infrastructure health on their business.
network operator
Operator in a network operation center, providing 1st and 2nd level
support: Troubleshooting LAN/WAN/DC LAN, diagnostic, providers
and maintainers management, Flow checking on firewalls, switching and
more.
Contributed in the creation and transition of incident management team
Controlling SLA and KPI’s
Responsible for two clients: Overseeing incidents and changes in Network
teams scope, being the single point of contact with delivery management
for technical and organizational issues.
support: Troubleshooting LAN/WAN/DC LAN, diagnostic, providers
and maintainers management, Flow checking on firewalls, switching and
more.
Contributed in the creation and transition of incident management team
Controlling SLA and KPI’s
Responsible for two clients: Overseeing incidents and changes in Network
teams scope, being the single point of contact with delivery management
for technical and organizational issues.
Analyst-Technical
Perform network discovery service and create post assessment analysis to
determine risk and criticality assessment of end of life (EOL) components.
Present network collection results and recommendation to the Partner,
Customer and Sales Leaders
Identify opportunity and gaps in customer networks and share the leads with
Sales Leaders
Provide Network Assessment technical training for Partners and Customers
Advise and support Sales Strategy Department
determine risk and criticality assessment of end of life (EOL) components.
Present network collection results and recommendation to the Partner,
Customer and Sales Leaders
Identify opportunity and gaps in customer networks and share the leads with
Sales Leaders
Provide Network Assessment technical training for Partners and Customers
Advise and support Sales Strategy Department
Szkolenia i kursy
CCNA
JNCIA
ITIL
JNCIA
ITIL
Specjalizacje
IT - Administracja
Administrowanie sieciami
Grupy
InfoMEET
InfoMEET to bezpłatna, cykliczna konferencja IT i targi kariery.
Duża dawka wiedzy, wymiana doświadczeń i nawiązanie nowych relacji biznesowych to główna idea wydarzenia.
Przedsiębiorczość
Przedsiębiorcy, osoby przedsiębiorcze, współpraca biznesowa, przyjaciele biznesowi, rozwój osobisty i firmowy, pomoc, dotacje, biznesplany. Przedsiębiorczość
Weekend za miastem
Weekend za miastem......we dwoje, z rodziną, w gronie przyjaciół,jeziora, lasy, wschody i zachody słońca......
Własna firma. Odkrywamy przepisy na sukces.
Jesteśmy przedsiębiorcami aktywnymi...albo jeszcze nieujawnionymi:). Wierzymy, że warto pracować na własny rachunek. Dzielimy się inspiracjami i doświadczeniami. Razem odkrywamy przepisy na...