Justyna Lichota

Investigation of complex cases related to securities settlement. Securities, repo and lending trades handling.Timely verification of unmatched trades and settlement instructions. Dealing with reconciliation breaks and unmatched trade positions. Communication with brokers, custodians. asset managers in english and german language. Conducting special tasks and projects (e.g. process optimization). Coordinating and monitoring of dedicated tasks within the change process of institutional and retail funds (i.a. Asset Manager changes, fee structure changes, investment guidelines changes, etc.)

Key responsibilities:
Review suspicious orders on reports and in the FraudNet system to determine if the person ordering is a fraud or not. Perform designated customer account research and investigation that requires sound judgment. Contact external parties (banks, cardholders) and utilizes system tools to determine if order is legitimate. Requires confidentiality in dealing with personal information such as credit card numbers. Prevents losses to QVC by identifying and stopping fraudulent shipments, while maintaining a sense of urgency required to fulfill legitimate orders before the shipping deadline passes. Answer phone calls from a dedicated line into the Risk area from cardholders whose information has been compromised. Position requires patience and excellent communication skills for diffusing irate customers and handling escalated issues. Extensive training involved due to the critical nature of job and responsibility.

Archiwistyka, tworzenie dokumentów w Microsoft Office, Word, przyjmowanie pism i wprowadzanie do ewidencji elektronicznej, wykonywanie prac biurowych w zakresie porządkowania pism zgodnie z Instrukcją Kancelaryjną WUP.

Obsługa klienta. Obsługa systemu zarządzania hotelem KWHotel, administracja budynku.

Technika dentystyczna, protetyka

Obsługa klienta. Regularne najwyższe premie za wyniki w pracy.

Zarządzanie procesem produkcji i dystrybucji. Nadzorowanie pracy zespołu. Składanie i przyjmowanie zamówień. Obsługa klienta.