Julita Wolny

• Creation, communication, and execution of the company and Department Strategy
• Managing and motivating a team of 4-7 Team Leaders
• Forecast preparation and control the budget of department including salaries
• Supporting/ Leading key commercial projects to improve performance and scalability
• Managing Direct Order-to-Cash processes including direct contact with Nurses and Patients according to SLA and KPIs
• Ensuring an excellent relation with customers (20+ countries)
• Preparing transition projects by creation of business cases, analyzing ‘as is’ processes, defining gaps, plan and coordinate migrations, setup KPIs (50+processes from 20+ countries)
• Supporting organization with change management
• Ensure the quality and properness of the process’s documentation
• Representing the department during financial and compliance audits (for example ISO 27001)
• Identify potential risk, control areas in processes, potential areas for improvement and automatization
• Managing department’s recruitment processes
• Defining training needs according to Department Strategy

• Managing and motivating a team from 6-20 persons
• Managing Customer Administration processes
• Supporting projects when required and driving improvements of own work environment
• Providing high quality of working standards
• Ensuring an excellent relations with customers
• Perform quality control checks to ensure consistent quality of work
• Plan and coordinate migration projects in Customer Administration Area
• Preparing transition projects by analyzing ‘as is’ processes, defining gaps
• Supporting organization to be migrated in preparation and organization of the transition process
• Monitor the progress of migration and acquiring knowledge properness
• Ensure the quality and properness of the processes documentation
• Identify potential risk and control areas in processes planned to be migrated
• Identify potential areas for improvement among migrated processes
• First point of contact for the customer during the migration project

• Managing and motivating a team from 6-20 persons
• Managing Account Receivables and Customer Administration processes
• Supporting projects when required and driving improvements of own work environment
• Providing high quality of working standards
• Ensuring an excellent relations with customers
• Perform quality control checks to ensure consistent quality of work
• Supporting organization to be migrated in preparation and organization of the transition process
• Monitor the progress of migration and acquiring knowledge properness

• working as Team Leader with group of Credit Controllers and Sales Managers (one from each Region) on implementation of credit limits in Retail and Horeca
• coordinating all processes in implementation of the credit limits in retail and horeca channels (in 5 Regions)
• organized educational workshop and staff training sessions about implementation credit policy (traveling to the branches involved in Project)
• having control over the target of receivables in West – Pomeranian District;
• preparation of receivables reports weekly, monthly and yearly to the management;
• blocking and unblocking client’s orders due to overdue and due to overdue credit’s limit;
• calculating credit limits for new customers in wholesale channel and ensuring the company has all the relevant information on the debtor;
• calculating DSO for West –Pomeranian District
• contacting with Sales Departments and helping them with late payments and payers
• vindication by phone, emails, letters and appointments
• establishing, maintaining, and coordinating the implementation of accounting control procedures;
• resolving accounting discrepancies with clients in all channels;
• resolving all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department;
• reporting to management on outstanding issues and inform them early of potential debtors problems;
• contacting debtors and ensure payment of outstanding invoices;
• instructing collection agencies and / or solicitors;
• cooperation with layer’s office;