Joanna Zak

Defined requirements for customer- facing web site
Created, maintained and presented 2 to 3 (per event) product- related Work Flow documents
Responsible for informational and financial reporting to client
Standardized review process for each Work Flow document, improving its accessibility
Ensured quality control and testing of online registration systems used by thousands of people
Introduced business templates to speed up critical task management
Created a first trainee manual for new employees

For the trade department within the organization: prepared a country report for foreign investors based on 2 month long research. Report included analysis of country's resources both material and intellectual/ human. Special attention was driven to core industries analysis, investment potentials and trends, political initiatives and various aspects of legal framework for foreign investors such as taxation and company law.

Administrative support.