Joanna Jackiewicz

- processing all sales order types in SAP HANA
- customers complains handling
- supporting cash collections
- monitoring customers orders / complains / payments
- export documentation handling
- resolving clients queries in german / english / spanish by phone or e-mails
- close cooperations with german speaking bussines partners
- close cooperation with Sales, Logistic and AR department (german / english)
- participation in transition process

German/ English Support for Faurecia's employees:

- Active Directory/ Exchange Management
- Microsoft Office 2003/2010 Applications
- Troubleshooting of hardware issues
- Citrix Client Console/ Management
- AT&T Connect/Global Network Client support
- SAP ( Account Managing )
- Remote Desktop Connection Assistance
- PDM Applications Support
- technical support for CAD software

- tłumaczenie strony internetowej firmy na język niemiecki
- badanie rynku i analiza konkurencji na terenie Niemiec

ITSD
Support in German English

- performing advanced troubleshooting in Windows 7 environment
- advanced support of printers, laptops, network, mobile phones,
- advanced troubleshooting of Microsoft Office issues (Outlook/Excel/PowerPoint/Word/) Lync communicator
- user account administration (Active Directory, Exchange 2010, Explorer Admin )
- support of VPN connection/ Citrix Console
- administration of Tokens and RSA Console

Prowadzenie zajęć/ korepetycji z języka niemieckiego dla grup oraz osób indywidualnych.

Project (Supporting in German /English /Polish) :

- Allianz AD : Providing support to the workers of the Allianz mostly First Time Fixes of Technical Issues - (ex.: MSOffice, AMIS, VPN, Networking related issues, Maintaining Accounts of users, Maintaining remotely corporate desktops, Resolving issues of Printers, Multifunctional Devices, Blackberries, Providing Updates on Tools, Instaling Devices (Creating orders and maintaining connectivity). Using Remedy Tool, Prisma and Active Directory.

- 7799 Multi Lingual - [ex.: supporting Fujitsu coworkers (Handling network, desktop, phone, software and hardware issues)]

- Service Share Desk: Denmark OOH, Lufthansa OOH, Transport for London OOH- (ex.: Monitoring of Servers, Incident Management handling, KPI SLA of tickets, Keeping up to date procedures)

Training at Fujitsu:
- Introduction, Essential and Building of PC’s
- Microsoft Outlook /Active Directory /Remedy /Triole /OSMQ
- Essential of Printers/ Network Devices


Additional skills
- experience in working in different kinds of environment
- MS Tools (Word, Excel, PowerPoint)
- Able to establish quick working relationships / empathy with customers.
- experience in working in different kinds of environment
- listening and ability to communicate clearly with customers, colleagues and managers.
- analytical and creative way of thinking and flexible approach and works well under pressure,
- organizational sensitivity
- adaptability and flexibility
- pro-active approach
- communication skills- initiative to constantly improve solution and methods.
- ability to priorities tasks
- tolerance
- drive and determination
- initiative

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