Joanna Ślusarczyk

Responsible for monitoring all accounting related functions on Funds. Ensuring Funds are reported accurately and on time to the necessary parties. Responsible for delivering quality service to assigned Clients. Reviews Fund components and completes the reviewers’ checklist.
Liaises with other internal clients and supporting departments for the purpose of obtaining key inputs to service delivery, resolving errors and discrepancies.
Assists Team Supervisor in implementing new procedures and controls.
Performs special projects and other tasks as assigned by the Team Supervisor

Acknowledge the customer, determine the nature of the call and provide a client focused first point of contact, process customer orders, or refer customers to other service professionals within PerkinElmer.

Provide resolution for basic technical questions.Respond to inquiries re: delivery dates, installations, & PM’s. Follow up and resolve as required.Provide “after-sale” services including order tracking, proofs of delivery, invoice copies, return processing, and related services.
Monitor & respond to telephony, email, voicemail and fax.

Follow up to ensure that all questions/requests/customer commitments.

Process orders for instruments, consumables and accessories using ERP system.
Provide pricing availability information and quotation creation for consumables, accessories, and research reagents.Support salesforce in creating quotations, assisting with inquiries and placing orders

Assist customers with parts identification by seeking description, model number, etc and using all available toolsets to identify desired part or product.Manage order processing transaction issues to ensure product delivery (including logistics) and resolution to customer satisf..File orders/documentation according to established guidelines.
Schedule Pre Installation Visits (PIV’s), Installations


Complaint handling
Handle and follow-up complaints from customer including the issue of credit requests when needed. Handle correspondence relating to a variety of subjects such as requests for merchandise, claims for lost or damaged goods, incorrect billing, and unsatisfactory services rendered.Organize return of material (packaging, instruments, replacement…) when needed.
Identify, report and escalate failures to meet customer expectations and quality requirements.

Billing inquiry.
responding, addressing and resolving customer issues concerning billing statement.providing invoice copies.investigating price discrepancies.creating credits and reinvoince

Internal trainer:
Being internal trainer and point of reference for new joiners and less experienced team members; -Conducted an internal training forthe company new joiners( regarding some specific parts of the processes)
Being point of reference in the team for e-invoicing process of public italian customers
- In 2015 choosen as internal DX BU champion

Conducting call / e-mail monitors for Operations and provide appropriate feedback on their performance.
·Regularly listen to sample Agent phone calls, review email correspondence and evaluate the customer interactions according to established guidelines.
·Review issue tracking tickets to ensure they were correctly documented and accurately reflect the problems, resolutions and all aspects of customer interactions
·Keep records of individual agent performance trends and take steps to rectify bad trends before they become serious problems
- Half of time working as an agent, providing excellent customer service.
- Very good knowledge of systems, applications and tools ( iHotelier, ChannelDirect, EZyield, RateView, Rate360, Hotelligence360, Insite, Salesforce)

* Providing support for Customers using specific software to manage the travel&hospitality business
Providing support for Travel Agents ( basic knowledge of GDS`s environment: Sabre, Amadeus, Apollo/Galileo, Worldspan)
Handling inbound and outbound calls in italian and english
Handling email requests in italian and english
Providing timely resolution of Customer`s inquiries

Providing and updating data for digital mapping and navigation
Making outbound calls ( Italian market) and confirming the data for digital mapping
Keeping good standards of work
Working efficiently, achieving goals
Coordinating the work of other team members and weekly reporting to team manager

Responsible for contact with new clients
Making outbound calls and presenting the markting offer to the potential customers.
Making appointments with the company sales representatives.
By keeping very good level of service and very good relathionships with client, making a positive and professional image of the company.