Joanna Moskwa

- Providing expertise advice to employees in any HR related queries
- Preparing all kinds of HR documentation and files
- Maintaining high quality data processed in HR systems (SAP HR)
- Acting as main point of contact with system related issues for internal customers (e.g. employees, managers, HR managers) (via phone/email)
- Providing reports within the scope of responsibilities
- Administration of recruitment processes (managing applicants’ queries, pre-screening of candidates, scheduling interviews, cost reimbursement, recruiting system maintenance, support of approval process, internal and external publication of job offers)
- Reacting to the customer’s requests and queries in a timely and professional manner
- Contribute to review the HR administration processes, templates and procedures

-Support to the global HR transition projects
-Preparing project documentations, follow-up material and presentations
-Co-ordinating the weekly project update meetings
-Supporting the project team in daily administrative tasks
-Share Point maintanance for the project documentation (storage)
-Daily Support for HR Personal Administration for German market: preparation of the documents, SAP data maintanance, co-operation with payroll

*fixed-term contract: 12 months

-Online Marketing Campaigns in Google (SEM) and Facebook
-Campaigns optimizing in German and English account in Google
-Clients: bonprix, Tripsta, Brunel

- setting up, implementing and developing keyword marketing campaigns in Google (SEM) and Facebook (Social Media),
- monitoring, controlling and optimizing of the client accounts in Google and Facebook based on the targets provided by the clients, developing optimization strategies
- recognising the potential of client accounts and generating growth in close co-operation with Key Account Managers,
- providing intensive and long-term customer service of the highest quality,
- regular communication and working in close partnership with the clients (in German and English),
- taking responsibility for the large budgets,
- preparing the reports and forecasts,
- preparing the basic photo creations for the online campaigns,
- copywriting

B2B Customer Service for German market

- being the first point of contact for customers,
- resolving customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards,
- providing assistance to customers in self-service mediums and assisting customer to complete transactions,
- recording and following up all customer contacts in customer facing systems for the service accredited,
- cooperation with financial, sales and new business department,
- being the focal point of unauthorized usage of fuel cards (frauds)