Joanna Jaworska

Providing daily direction and communication to employees so that customer
service calls and responsibilities are answered in a timely, efficient and
knowledgeable manner.

Providing continual evaluation of processes and procedures. Being responsible for
suggesting methods to improve area operations, efficiency and service to both
internal and external customers.
Providing statistical and performance feedback and coaching on a regular basis to
each team member.

Writing and administrating performance reviews for skill improvement.

Being available for employees who experience work and/or personal problems
providing appropriate coaching, counseling, direction and resolution.

Ensuring employees have appropriate training and other resources to perform their
jobs.

Creating and maintaining a high-quality work environment so team members are
motivated to perform at their highest level.

Addressing disciplinary and/or performance problems according to company
policy.

Managing working schedules and holiday schedules for team members

Supporting manager and providing cover during Managers absence

Order entry, managing and monitoring all orders for UK customers

Providing high level of customer service, with daily follow ups and clear
communication with customers

Communication and coordination between sales reps, customers, supply and
factory, pricing

Taking responsibility for invoice processing, amending invoices, issuing credit and
debit notes, handling non-technical complains

Monitor delivery process, coordinate deliveries with warehouse and transport
company

Monitor stock situation- cooperation with supply and factory

Taking responsibility of Shipping Report for the UK

Support Customer Service for other markets: Norway, Italy, Spain

As experienced employee, providing support and training for new employees