Joanna Jaguszewska

supporting requests made by the customers (registration, evaluation, interview and reporting to the relevant system, raising priority and supervising of the process of solving)
managing accounts users in the external customer environment
effective cooperation with the members of the internal IT team, IT team and customer assistants from other divisions.
self-reliance, creativity and initiative tasks,
ability to proper organization of working time, prioritizing tasks and decision-making
ability to transfer knowledge to other team members in a clear and precise
ability to respond quickly to change and behavior modification

processing HR and Payroll related documents,
maintaining employee information by entering and updating employment and status-change data into SAP and PeopleSoft databases
compensation and benefits administration and recordkeeping
submitting reports by assembling, preparing, and analyzing data
ensuring accuracy, completeness and confidentiality

assisting purchasing department in the procurement of various goods and services,
processing purchase orders, dealing with queries from department staff and suppliers,
entering data to the procurement system,
maintaining and compiling purchasing reports,
working with accounts payable team regarding discrepancies on supplier’s invoices

providing psychological care for patients residing in hospital wards,
providing specialized services in range of psychological diagnostics,
conducting of rehabilitation and therapeutic activities

providing direct customer service,
performing sales operations (displaying goods in the store, making preparation for seasonal sales and promotions, preparing: inventory checking, checkout reports and co-creation of sales strategy)

providing help and support to people with limited mobility and other care needs

leading a team of colleagues to obtain a highest standard of customer services and sales operations,
providing direct customer service, implementing and follow procedures according to company's guidelines