Joanna Głąb

- Support the annual scheduling process on contracts, where applicable
- Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact
- Set up courses using appropriate Learning Management System and database, in line with standard operating procedures
- Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance
- Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups
- Manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary
- In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly
- Provide consolidated summary data, in a graphical or system generated format, following the completion of each course
- Participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.
- Communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
- Make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.