Joanna Drążewska

Credit Control/Accounts Receivable – Costa Coffee (Coca Cola)
- Ownership of ledger- 300 accounts (Rontec Forecourts) value of £800k
- Month end tasks – Cash application, statements, reviewal of monthly invoices and invoice runs, reviewing aged debt,
review of accounts, account openings and closures.
- Reviewing customers payments history, credit risk analysis
- Weekly tasks – Preparing and submitting weekly Direct Debit schedules (circa £300k) reviewing rejected Direct Debits,
obtaining card payments for outstanding debt, liaising with customers and other stakeholders to ensure timely
payments are received, issuing account breakdowns and arranging repayment plans, issuing invoices/credit notes, cash
journals.
- Adhoc/general Credit Control duties – Processing and filing remits, allocating daily cash, processing and set up of new
Direct Debit mandates, opening/closing accounts
- Monthly deposits review - making sure that deposit kept on the account is appropriately aligned with sales level
- Accounts review- making sure that Weekly Direct Debit figure is correct and reflects prior month sales
-Assisted with data cleanse activities:
Reviewed risk according to Dun&Bradstreet recommendation
Reviewed risk where the balance and NAV limit is higher than recommended by D&B

Coaching and instructing new hires .Measuring and reporting on training participation, standards and successes. Tracks performance and quality and supports any identified retraining opportunities. Delivering feedback to associates. Drives the execution of all learning related audits and supports any operational audit initiatives. Picking and packing products.

Managing phone calls and correspondence. Preparing sales offers and negotiating prices. Raising invoices and credit notes. Dealing with difficult clients . Plan and track the shipment of final products according to customer requirements. Supporting budgeting and bookkeeping procedures. Review and analyse quarterly turnover. Recording credit sales/purchases transaction in Sage Symfonia – purchase/sales ledger. Credit controlling of existing customers and checking financial background of new customers (Euler HERMES) Being responsible for orders and making sure nothing was send to client without formal written order. Monthly and daily document reports - invoices, delivery notes, purchase orders, returns notes, credit notes.

Welcome and advise customers. Ensure goods are well displayed. Ascertain customers’ needs and wants. Keep the shop floor clean and tidy. Recommend and display items that match customer needs. Dealing with difficult clients