Joanna Bulska

Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Improve systems by studying current practices; designing modifications.
Recommends controls by identifying problems; writing improved procedures.
Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Maintain system protocols by writing and updating procedures.
Provide references for users by writing and maintaining user documentation; providing help desk support; training users.
Maintain user confidence and protects operations by keeping information confidential.
Prepare technical reports by collecting, analyzing, and summarizing information and trends.
Review business requirements, functional specifications, user stories, and use cases to understand the end user requirements in order to validate both functionality and supporting business processes operate as specified.

supporting Team Leader
taking part in projects
preparing and keeping up to date process documentation
transiting new systems/processes
improving processes
performing automation – VBA, SQL programming

Providing daily systems support for internal clients (especially Pensions Operations and Payroll and Accounts teams in Poland and the UK), delivering high quality technical solutions in a timely fashion that meet the requirements provided.
Ensuring that defects are fixed and technical requests are resolved in accordance with Service Level Agreements.
Supporting projects where responsibilities include undertaking client specific configuration and the bulk loading of data.

Working on DC Remediation project that requires great knowledge of DC pensions, Investments and Accounting. Coordinating work of 10-15 people in the project. Providing various cash, investment and other data analysis on various levels - from very detailed single cases investigations to high level overview. Preparing statistics and metrics.
Concurrently, I am a Technical Representative, E&O coordinator for Kraków location and a part of system Focus Group.
The Technical Representative role requires good knowledge of UK Pensions law. Main responsibility is to ascertain that service delivered in Krakow DC department is accurate with current law, best practicies and recommended actions.

Supporting Team Manager
Managing trainees
Supervising team work
Coordinating projects
Preparing and presenting reports, statisitcs
Automating processes – VBA, SQL programming
Improving and optimizing processes
Documenting automation – statistics, specifics, user guides
Building tools for Department
Supporting other teams in the department
Managing Lean community
Supporting Excel community
Contact Person for processes, systems, accesses
Technical Representative for Krakow office - Support Poland and UK teams with technical knowledge