Jerry Danysz

supports the ECB’s business area in analysing the user requirements.
Together with IT architects and IS security experts, ensures that the IT solution meets the user requirements and complies with the ECB’s IT principles.
Prepare end-to-end use cases between the different components of the system.
Prepare end to end test cases in coordination with the test manager.
Performing functional tests and producing tests results.
Supporting the production of other operational documents as applicable (e.g. documents relating to problem management, incident management and availability management).
Performing application training for end-users (including the preparation of training documentation).
Work in close cooperation with the core team members and in particular with the test manager and TDM technical coordinator
Prepare and present regular reports to the project team and when required project management.
Works with peer colleagues and users to ensure that the processes implemented in the system provide the most effective and efficient IT support.
Advises if necessary the relevant stakeholders on alternative solutions within the system.
Ensures that the work is properly documented.
establishes the functional specifications and data modelling, co-ordinates user acceptance testing and supports the drafting of the business area’s IT project- related documentation. assists the project manager in planning activities;
Organises internal workshops and co-ordination of project stakeholders, taking into account the data and information required for this activity and the project schedule based on user-requirements;

Accountable & responsible for day 2 day service desk operations
Leading and managing Team of 16 Full time Service Desk analysts
Providing a first point of escalation for the team in respect of service/delivery issues,
Day to day staff management to include telephone call monitoring,
Staff training, coaching and development through 1-2-1's,
Supply daily / weekly / monthly reports on the service,
Acting as Major Incident Manager during Out of office hours.

Managing a resolution process of IT incidents having significant business impact,
Daily cooperation with PwC management and technical support teams based across the world,
Organising and chairing operational and review meetings,
Leading Major Incident investigations
Preparing and issuing status notifications to key business stakeholders,
Creating and developing procedures and processes,
Managing and participating in internal service transitions,
Reporting and data analysis

Day to day customer service
Cash handling and data entry
Parking and securing vehicles on vehicle deck
Bridge support duties
Responsible for passengers safety in selected area of the ship

Day to day telephone customer service on behalf of British GAS
Resolving customer's queries and problems
Outbound sales of services provided by British GAS