Janusz Sznajder

work in pensions administration department: provide administration and support on all work activities and processes related to servicing clients' request according to agreed procedures (day-to-day administration), particularly in Guaranteed Minimum Pension split and revaluation, bridging pension cessation, corresponding with HMRC, payroll queries, providing administrative support with cases related to members' death

• quality control and risk escalation

• propose and initiate improvement changes and solutions (numerous process improvement/transition/stabilisation projects)

• follow the agreed change management process and implement the changes to process documentation

• team support in daily work

• train new joiners and support less experienced employees

• work with other Aon Hewitt teams (Poland, UK and India teams) in issues and non-standard transactions

• work allocation for Pension Administration department teams and work progress control

- creating and providing data about weekly and
monthly workflow and audit results for all departments